MacBook USB Keyboard and Mouse no longer working via Samsung Monitor's hub

I have a USB-C MacBook (Retina, 12-inch, Early 2015). It has a single USB-C socket, so conveniently connects to my Samsung 34" Monitor which has a two port USB 2.0 hub and also powers the MacBook (Monitor Model: Samsung LC34J791WTUXEN)


This had been working fine, but I recently had a problem with my MacBook and it went away to have the logic board replaced. It also had a software update to 10.14.4 during the repair, but I don't think was previously much far behind since I generally stay up to date.


Now I find that keyboards and mice connected via the USB hub in the monitor no longer respond (I've tried all sorts of keyboards and mice from my small stock) but flash drives etc plugged in to the same hub on the monitor work OK. If I use my USB-C convertor plugged directly in to the MacBook (this has one PD connector, a USB 3.0 and a HDMI) I can plug a keyboard or mouse in to this and it works OK.


This is a strange one I can't fathom. Unless something in the monitor has broken, all I can see is some incompatibility with the new logic board in the MacBook, or maybe something has changed in Mac OS 10.14.4.


Any hints greatly appreciated. If I can borrow another laptop with USB-C I may be able to isolate the monitor.

MacBook, macOS 10.14

Posted on May 7, 2019 7:38 AM

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May 7, 2019 7:58 PM in response to barnabybarnaby

Hey, Barnaby!


Thanks for stopping by the Apple Support Communities. If I understand your post, since getting a LogicBoard replacement and macOS update, keyboards and mice aren't working when plugged into the USB port on your Samsung display don't work. I'm happy to help!


The first recommendation I can make is to restart your display and your Mac: How to turn your Mac on or off - Apple Support. If the issue continues after that, try in a new user account: Use safe mode to isolate issues with your Mac - Apple Support.


If you continue to have trouble in another user account, check with Samsung directly to see if there are any new drivers or firmware updates available for your display: 34" Wide ScreenThunderbolt 3 Curved Monitor | Samsung Support UK.


Have a great day.

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MacBook USB Keyboard and Mouse no longer working via Samsung Monitor's hub

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