Apple mobile service will not start

Question

Level 1

8 points

Apple mobile service will not start

I have a Windows computer windows 10. and an iPhone X I am attempting to load music to my iPhone but I get an error that the apple mobile service is not started,,, when I go to services to start the service, I get the error access denied error 5. I have checked my firewall which is ok,, tried giving privileges to admin/user accounts--- still getting the same error My usb drivers are up to date and My I phone is recognized by the computer.. any suggestions would be appreciated.

Windows, Windows 10

Posted on May 7, 2019 12:36 PM

Reply

Answer 1

Top-ranking reply

turingtest2

Level 10

278,061 points

May 7, 2019 12:57 PM in response to JT1034

For general advice see Troubleshooting issues with iTunes for Windows updates.

The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. When reinstalling right click on the downloaded setup file and use run as administrator. It may also help to temporarily disable any non-Microsoft anti-virus.

Review the other boxes and the list of support documents further down the page in case one of them applies.

The further information area has direct links to the current and recent builds in case you have problems downloading, or want to revert to an older version if the current one won't work properly for you at the moment. Links to the most recent builds are now at the bottom of the page.

Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.

tt2

Reply