iPad Pro keyboard no longer working. Message appears - Accessory may not be supported.

Is the keyboard bad or is there something else to try.

iPad Pro, iOS 12

Posted on May 8, 2019 9:27 AM

Reply
Question marked as Top-ranking reply

Posted on May 9, 2019 6:23 AM

Hello 0ne2another,


I saw your post about your iPad Pro keyboard, and I'm glad to see how I can assist. This resource, titled Use your Smart Keyboard Folio or Smart Keyboard with iPad Pro, has some great information about the error you're seeing:


"Get help

If your iPad Pro doesn't detect your Smart Keyboard Folio or Smart Keyboard or you see an "Accessory not supported" alert on your iPad Pro, make sure there's no debris or plastic covering on the Smart Connector pins on the keyboard or the Smart Connector on the iPad Pro. Also, try these steps:

  1. Make sure that your iPad Pro and Smart Keyboard Folio or Smart Keyboard are in the Type position and that you have the latest version of iOS.
  2. Remove the Smart Keyboard Folio or Smart Keyboard from your iPad Pro.
  3. Restart your iPad Pro.
  4. Reconnect the Smart Keyboard Folio or Smart Keyboard."


I hope this helps get you started!


Kind regards.

3 replies
Question marked as Top-ranking reply

May 9, 2019 6:23 AM in response to 0ne2another

Hello 0ne2another,


I saw your post about your iPad Pro keyboard, and I'm glad to see how I can assist. This resource, titled Use your Smart Keyboard Folio or Smart Keyboard with iPad Pro, has some great information about the error you're seeing:


"Get help

If your iPad Pro doesn't detect your Smart Keyboard Folio or Smart Keyboard or you see an "Accessory not supported" alert on your iPad Pro, make sure there's no debris or plastic covering on the Smart Connector pins on the keyboard or the Smart Connector on the iPad Pro. Also, try these steps:

  1. Make sure that your iPad Pro and Smart Keyboard Folio or Smart Keyboard are in the Type position and that you have the latest version of iOS.
  2. Remove the Smart Keyboard Folio or Smart Keyboard from your iPad Pro.
  3. Restart your iPad Pro.
  4. Reconnect the Smart Keyboard Folio or Smart Keyboard."


I hope this helps get you started!


Kind regards.

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iPad Pro keyboard no longer working. Message appears - Accessory may not be supported.

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