Apple watch cannot pair

I bought a new Apple Watch 4 for my mom. She couldn't pair it with her iPhone 7 plus. When using camera to pair it, it will show the pairing fail. When using manual pairing, the phone can find the watch but there are no 6 digits password show up on her watch. Bluetooth and WiFi are both turned on. iOS on her phone is 12.2.

I used my Apple ID when I purchased the watch online. Not sure if this causes the problem.

Apple Watch Sport

Posted on May 8, 2019 9:42 AM

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1 reply

May 8, 2019 9:53 AM in response to zhiyu225

Read this to help you

https://support.apple.com/en-gb/HT205025

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Apple watch cannot pair

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