Cant manage my subscriptions because I cant connect to iTunes Store

I want to cancel my subscription to app "NaviExpert" on Apple Store but I don't have any Apple device anymore. My card is still connected to Apple Store and this app is taking my money every month because of the subscription. I forget to cancel it before. Now I need to do this on Windows PC. I found this:

https://support.apple.com/en-us/HT202039

but after I click on "Manage your subscriptions" it takes me to the loading page "Connecting to the iTunes Store..." and that's it. It's connecting but can't connect. I tried it on 3 different browsers. Also how can I remove my card from Apple Store?

Posted on May 9, 2019 4:19 AM

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1 reply

King_Penguin

Level 10

334,324 points

May 9, 2019 4:53 AM in response to michalns

I tried it on 3 different browsers.

You don't do via a browser, you either do it via iTunes on a computer or on an iOS device. If you've tried a different network and computer try contacting iTunes Support and see if they can stop it for you : http://www.apple.com/support/itunes/ww

Also how can I remove my card from Apple Store?

To remove payment details from an iTunes account (obviously that won't stop a subscription) : Change, add, or remove Apple ID payment methods - Apple Support

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Cant manage my subscriptions because I cant connect to iTunes Store