The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
I am trying to make a purchase on a game and every time I try it tells me that the payment could not be processed and to come here? How do I fix this?
This is the pop up I get.
iPhone 6s Plus, iOS 12
And what were you told when you contacted iTunes support as directed?
This is the pop up I get
Contact Support: iTunes Store - Contact Us - Apple Support
Purchases
