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Service problem

Hey, I’m vietnamese, I’m not good at English, but i have a serious problem with my data service. I usually use WiFi for connecting to internet, but when I’m go out off WiFi range, and my iPhone automatically changers to network service, it had a problems that my iphone still displays LTE icon but i can’t connect to internet. It just connects to the internet until i turn off the network services wait about 5-10 seconds and turn it on! I have a pictures and video fro its

please help me! I’m don’t know what to do!

iPhone X, iOS 12

Posted on May 9, 2019 9:00 PM

Reply
Question marked as Best reply

Posted on May 9, 2019 11:07 PM

About Wi-Fi Assist

With iOS 9 and later, you can use Wi-Fi Assist to automatically switch to cellular when you have a poor Wi-Fi connection. 


How Wi-Fi Assist works

With Wi-Fi Assist, you can stay connected to the Internet even if you have a poor Wi-Fi connection. For example, if you're using Safari with a poor Wi-Fi connection and a webpage doesn't load, Wi-Fi Assist will activate and automatically switch to cellular so that the webpage continues to load. You can use Wi-Fi Assist with most apps like Safari, Apple Music, Mail, Maps, and more. 

When Wi-Fi Assist is activated, you'll see the cellular data icon in the status bar on your device.

Because you'll stay connected to the Internet over cellular when you have a poor Wi-Fi connection, you might use more cellular data. For most users, this should only be a small percentage higher than previous usage. If you have questions about your data usage, learn more about managing your cellular data or contact Apple Support.

You can use Wi-Fi Assist with any iOS device with iOS 9 or later, except for these models: iPhone 4s, iPad 2 Wi-Fi+Cellular, iPad (3rd generation) Wi-Fi+Cellular, and iPad mini (1st generation) Wi-Fi+Cellular. 


Turn Wi-Fi Assist on or off

Wi-Fi Assist is on by default. If you don't want your iOS device to stay connected to the Internet when you have a poor Wi-Fi connection, you can disable Wi-Fi Assist. Go to Settings > Cellular or Settings > Mobile Data. Then scroll down and tap the slider for Wi-Fi Assist.

 


https://support.apple.com/en-us/HT205296


1 reply
Question marked as Best reply

May 9, 2019 11:07 PM in response to Thang-vietnamese

About Wi-Fi Assist

With iOS 9 and later, you can use Wi-Fi Assist to automatically switch to cellular when you have a poor Wi-Fi connection. 


How Wi-Fi Assist works

With Wi-Fi Assist, you can stay connected to the Internet even if you have a poor Wi-Fi connection. For example, if you're using Safari with a poor Wi-Fi connection and a webpage doesn't load, Wi-Fi Assist will activate and automatically switch to cellular so that the webpage continues to load. You can use Wi-Fi Assist with most apps like Safari, Apple Music, Mail, Maps, and more. 

When Wi-Fi Assist is activated, you'll see the cellular data icon in the status bar on your device.

Because you'll stay connected to the Internet over cellular when you have a poor Wi-Fi connection, you might use more cellular data. For most users, this should only be a small percentage higher than previous usage. If you have questions about your data usage, learn more about managing your cellular data or contact Apple Support.

You can use Wi-Fi Assist with any iOS device with iOS 9 or later, except for these models: iPhone 4s, iPad 2 Wi-Fi+Cellular, iPad (3rd generation) Wi-Fi+Cellular, and iPad mini (1st generation) Wi-Fi+Cellular. 


Turn Wi-Fi Assist on or off

Wi-Fi Assist is on by default. If you don't want your iOS device to stay connected to the Internet when you have a poor Wi-Fi connection, you can disable Wi-Fi Assist. Go to Settings > Cellular or Settings > Mobile Data. Then scroll down and tap the slider for Wi-Fi Assist.

 


https://support.apple.com/en-us/HT205296


Service problem

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