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Money from card

Hello, help me, please with my problem. Problem is, I can't buy anything in the game Rise of Kingdoms, just sees a message to me ”you try to make purchases from no security device, please use your old device to make this purchase”.

This problem first time on my phone and I don't know what I must do with this, help me, please.

And the second problem, I connect my new card to Apple Store, and from my card go away 3$ and don't come back, but I don't buy anything, because I cant.. Can you help me with this, please?

iPhone 7 Plus, iOS 12

Posted on May 9, 2019 11:34 PM

Reply
3 replies

May 10, 2019 11:43 AM in response to lEternitYl

Hello lEternitYl,


Welcome to the Apple Support Communities. I understand that there is an issue making purchases in a game.


For the purchases, just be sure you have a valid payment method set up: Payment methods that you can use with your Apple ID - Apple Support


For the $3 charge you mentioned, check your purchase history. You can also request a refund here if it was done in error: See your purchase history in the App Store or iTunes Store - Apple Support


If for any reason you're still getting the same messages, reach out to the game's developer for other steps to take: How to contact an app developer - Apple Support


You can also reach out to the iTunes Store team if you are unable to make any purchases with your Apple ID: iTunes Store - Contact


Thanks and have a great day.

Money from card

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