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User profile for user: juanda50
juanda50 Author
User level: Level 1
4 points

I wanted to use my prepaid card to get a few things from family island. I checked and have plenty on my card. I don’t use my bank information anymore because I was getting unauthorized purchases please help

I have had unauthorized payments taken out of my account so I don’t use my bank information anymore. I use prepaid cards, visa cards to pay for what I’d like to get online. I know I have enough money because I check the amount on the card and when I went to purchase a package from Family Island, they declined my payment. What do I do?

iPhone 5c, iOS 10

Posted on Jul 25, 2023 11:47 AM

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User profile for user: babowa
babowa
User level: Level 9
78,459 points

Posted on Jul 26, 2023 10:32 AM

We are just other users and cannot help with Apple corporate policies.; you need to add a payment method that is acceptable to Apple - see the related article above your name.

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I wanted to use my prepaid card to get a few things from family island. I checked and have plenty on my card. I don’t use my bank information anymore because I was getting unauthorized purchases please help

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