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want to refactory my ipad

this is the screen message am seeing on my ipad (ipad is disabled)

Posted on May 10, 2019 6:18 AM

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Posted on May 10, 2019 6:20 AM

Make sure you have the latest version of iTunes (v12.9.x) running on your home computer, then erase/restore your iPad by following the directions in this link EXACTLY: If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

There is NO other way if the iPad is disabled.

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