IPhone XR screen malfunctions

My brand new iPhone XR has a problem where every so often the screen jumps around very erratically and it selects items for it self. For example my phone app was open on the 'recently called' page and it started glitching and it kept calling the top number on my recently called list. I was not able to stop it as the screen was not responsive. Eventually i was able to power down the device and upon restarting the problem seemed to be resolved, only to keep happening again and again a few times a week at least.


Any one else has had this happen to them or know how to fix it permanently?

iPhone XR, iOS 12

Posted on May 10, 2019 7:40 AM

Reply
Question marked as Top-ranking reply

Posted on May 10, 2019 9:18 AM

I would perform a forced restart of your XR:

Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then press and hold the Side button until you see the Apple logo. When it appears, release the Side button, wait for your device to restart, then test it.


If you get no help, since your device is covered by warranty, make an appointment at an Apple Srore or Authorized Service Provider and have it inspected:

Apple – Location Selector


Regards

Giulio


Similar questions

1 reply
Question marked as Top-ranking reply

May 10, 2019 9:18 AM in response to dominic119

I would perform a forced restart of your XR:

Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then press and hold the Side button until you see the Apple logo. When it appears, release the Side button, wait for your device to restart, then test it.


If you get no help, since your device is covered by warranty, make an appointment at an Apple Srore or Authorized Service Provider and have it inspected:

Apple – Location Selector


Regards

Giulio


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

IPhone XR screen malfunctions

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.