iCloud Mail send button is off page to the right

I think the easiest way to describe this is in pictures. I tried to think of a way to articulate the issue, but as they say, a picture is worth a thousand words.

My issue is that my iCloud "Send" button (for email, when using Safari to access email through iCloud) is not visible----every time. I have to drag the right side of the window to the right in order to reveal it. I have no idea how this happened. I've been using Apple products for years, and this one has me stumped. I have other macOS computers, and they run the same software that I'm running here, which is macOS Mojave (dark) Version 10.14.4. All apps are updated.


I'm using a brand new MacBook Pro with Touch Bar, 13 inch, and all options/upgrades added on (RAM, Solid State 1TB drive, you name it). And that is connected to an LG 5K SuperFine monitor sold by Apple. The only thing I can think of is that there is some sort of setting that's wrong when I have it plugged into the LG, which is most of the time. I rarely unplug it to take the laptop with me.

And now, I am crossing my fingers and hoping I can post the two pictures. Here goes nothing...


It worked!!! That's a first for me after all these years. It worked!! Please see the two pictures below for a much better explanation.



And here is the second one:



So there we have it! I am so happy that I was able to post the pictures. That, I hope, explains exactly what the issue is. I hope someone has an answer. Thank you very much in advance!!!!


[Images Edited by Moderator for Personal Information]

MacBook Pro 13”, 10.14

Posted on May 10, 2019 7:43 AM

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Question marked as Top-ranking reply

Posted on May 10, 2019 8:07 AM


One easy solution is to just drag the send button to the far left side:




Maybe you customized your layout at some point—I believe the default is left side.


If you control click in the your mail tool bar—customize you can rearrange the icons. Blank spaces included.







Change Viewing preferences in Mail on Mac - Apple Support


Get help using iCloud Mail - Apple Support


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19 replies
Question marked as Top-ranking reply

May 10, 2019 8:07 AM in response to 12L195


One easy solution is to just drag the send button to the far left side:




Maybe you customized your layout at some point—I believe the default is left side.


If you control click in the your mail tool bar—customize you can rearrange the icons. Blank spaces included.







Change Viewing preferences in Mail on Mac - Apple Support


Get help using iCloud Mail - Apple Support


May 10, 2019 9:12 AM in response to 12L195

12L195 wrote:

I think the easiest way to describe this is in pictures. I tried to think of a way to articulate the issue, but as they say, a picture is worth a thousand words.
My issue is that my iCloud "Send" button (for email, when using Safari to access email through iCloud) is not visible----every time. I have to drag the right side of the window to the right in order to reveal it. I have no idea how this happened. I've been using Apple products for years, and this one has me stumped. I have other macOS computers, and they run the same software that I'm running here, which is macOS Mojave (dark) Version 10.14.4. All apps are updated.

I'm using a brand new MacBook Pro with Touch Bar, 13 inch, and all options/upgrades added on (RAM, Solid State 1TB drive, you name it). And that is connected to an LG 5K SuperFine monitor sold by Apple. The only thing I can think of is that there is some sort of setting that's wrong when I have it plugged into the LG, which is most of the time. I rarely unplug it to take the laptop with me.


[Images Edited by Moderator for Personal Information]


The iCloud mail interface is a responsive website for all device screen size. This may be a clue to your dilemma in Safari.

This is witnessed if you drag the window smaller the GUI is suppose to reformat itself to fit with in a smaller device format— but witness a problem here as well.



From >System Preferences>Displays


Try using extended desktop mode instead of mirror display mode. Mirror display also mirrors the display resolution. Extended desktop mode allows you to select the native resolution of the external display.


Use external monitors with your Mac - Apple Support

https://support.apple.com/en-us/HT202351


Get help with video issues on external displays connected to your Mac - Apple Support
 https://support.apple.com/en-us/HT201177






I suspect it is a coding issue—

Apple Feedback http://www.apple.com/feedback


May 10, 2019 4:33 PM in response to dialabrain

dialabrain: I just logged into iCloud webmail using Firefox, and then Chrome. It worked perfectly! The Send button was there every time I tried it, even when making the window smaller and quitting, then re-opening to see which size it would go back to. It went back to the normal size, with the "Send" showing ini the top-right corner every time.


So now we know it's Safari-specific. Any suggestions? Anyone? Bueller? Anyone? Bueller? Bueller?

May 10, 2019 8:36 PM in response to 12L195

So now we know it's Safari-specific. Any suggestions? Anyone? Bueller? Anyone? Bueller? Bueller?

Well, it's Safari specific for you. I guess you can try Safari > Preferences > Privacy, select iCloud.com then click the "Remove" button. Restart Safari and see if you have the same problem.


If so, test in Safe Mode.

Use safe mode to isolate issues with your Mac - Apple Support

May 10, 2019 6:05 PM in response to 12L195

Hmmm, Safari, FF, Waterfox, Brave, Vivaldi, iCab, & Opera all had the same no appearing/disappearing act here, no idea why others worked for you... unless it's some persistent Cache affected by some previous Security update.


Seems on mine something had to be inserted at some time in the past to cause this.


Logged into a new user FF still exibited your problem, downloaded another copy of FF in the new User, ran FF from the DMG instead o0f the Applications folder, problem gone???

May 10, 2019 11:49 AM in response to leroydouglas

Hi Leroy,

Thank you very much for trying to help me out. Unfortunately, I am not having trouble in the area you are showing. You are showing Apple's "Mail" application to access iCloud email. That is NOT what I am using.

For iCloud email, I use a browser (Safari, but I can use any browser I want to). I then type in the webpage URL:

www.icloud.com

Once that page comes up, I enter my iCould ID and Password.

When the page opens, I am now on the "Home" page of iCloud. I click on the "Mail" icon, and I'm off and running.

Does that make sense? I never touch the Mail app---I do not use it (I don't like it, for various reasons). But thank you again for trying.

May 10, 2019 12:04 PM in response to leroydouglas

Okay, so it looks like you posted another answer below the first one that I did not see until now. Now you're seeing what my issue is! I'm a little upset that Apple came in and deleted my screen shots. Those screen shots would have completely eliminated any confusion with what I was talking about. They sent me an email that said there was "personal" information in it. I purposely left out personal information, so I had to go back to my original screen shots that I attached to see what on earth they were talking about. The only thing on there is that it says my name and iCloud email address. I already get so much junk, spam, and other stuff that I don't care if anyone see that. But they deleted my pictures before asking me. Not cool at all. They could have asked me to delete them and put them up again with the "personal" information taken out. Well that's what I'm going to do right now. I would really like people to see the pictures, because it explains the issue just by looking at it. Okay, here we go again, with my name and email address removed:

This is what my "new email message" page looks like whenever I want to start a new email to someone:



And here is what it looks like when I re-size the window by dragging the right edge even more to the right:



There, that should make much more sense now that the pictures of what I'm seeing on my end are in this thread.


Leroy, your second description of how to possibly fix it I'm afraid went over my head. I will click on the link to see how to use external monitors. Hopefully it's written clearly and not for a techie-person. I've been an Apple owner (nonstop) since 1985. That's 34 years I've been on a Mac. I stuck with them through so many problems, not knowing they would be "Planet Apple" today. I think too many young and hip folks might work there and they don't know how to communicate with this fifty-somethings person. I can usually figure all of this stuff out for myself, but this one has been a bit rough. Any help that anyone can give me will be greatly appreciated. Thanks much!

May 10, 2019 3:35 PM in response to dialabrain

dialabrain (love that name), You are correct in that it will NOT remember the window size or placement. If it's supposed to do that, it never has as far back as I can remember. I'm talking decades back. It's always been a pet peeve of mine that whenever I launch Safari, the size of the window and its location are always set to some factory-default deal I'm guessing? But I can re-size that window and put it exactly where I want it, then go Safari --> Quit Safari, then click on Safari in the Dock to open it, and guess what? Yup---it goes back to the size and location that I DO NOT want. I would be so happy if it did what you're talking about. And if yours does it, I'm wondering why mine does not?

May 10, 2019 3:46 PM in response to BDAqua

Okay, thanks BDAqua. So I'm assuming then that you do not use a web browser for your email? Because if you're just now seeing what it does, then you must be on Apple Mail or Outlook or some other app?


Well, I'm going to do something that I don't like doing.....I'm going to call AppleCare. I will have a positive attitude and pretend I am happy when the Tier 1 "hipster" asks me basic questions. I know they have to ask it, but Tier 1 can never answer any of my questions. There are some really good people, though, above them. I always hope that they key-in on me telling them that I've been a nonstop Mac user for close to 35 years (which is older than most of them that I talk to). That way, they can skip the basics with me. What's funny to me is that this issue here does seem very basic, but I can't figure it out and neither can you guys who are obviously very experienced as well. Thank you for trying! If anyone else wants to give it a shot, I'm all ears. In the meantime, I'm making the dreaded call and I'll report back here if they have a solution for it. I highly doubt they will (I've done all of the restarts, Safe Boot, First Aid, all of those things....and it comes out squeaky clean. Here I go.......

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iCloud Mail send button is off page to the right

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