bricked iphone SE - dont have the proof of purchase

Question

bricked iphone SE - dont have the proof of purchase

I have an iphone which the Genius bar cannot revive. It was bought from a refurbisher where I have bought all my other phones with no problems and years of use. It was purchased in Sept 2018. The Tecchie who was great tells me that he has never seen this before and it seems to be a logic board problem. I have an IMIE and a serial no. Problem is the date of manufacture with Apple says 1978. But Apple MUST have a record of manufacturing date somewhere in their records to show when it was made -ie the date from which the i year warranty will start. How do I get that?

iPhone SE

Posted on May 10, 2019 9:00 AM

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Answer 1

May 10, 2019 11:55 AM in response to petervrichards48

The problem for Apple is they have no idea what the refurbisher did during their refurbishment process. Apple does not sell new OEM parts to non-Apple Authorized service providers so a third party refurbisher cannot get them.

The refurbished devices Apple itself sells online from their web site are refurbished by the same OEM manufacturer who makes the iPhone’s for Apple, in those same factories, by the same workers using OEM parts.

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Answer 2

May 10, 2019 10:52 AM in response to petervrichards48

Doesn’t the refurbisher you bought it from offer a warranty? Apple doesn’t warranty third party refurbished devices.

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Answer 3

May 10, 2019 9:42 AM in response to KiltedTim

My wife, whose phone it is, is not going to be happy. I'll contact Visa who might have a warranty program and see if they come through.

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Answer 4

May 10, 2019 11:26 AM in response to Michael Black

Sadly - 90 days. Just a little disappointing that after buying Apple products, iMac's, iPads, Macbooks, iPods, iPhones over the years always from third party sources with never a failure. I get this - probably within the year from manufacture - but only Apple can tell. Dem's the breaks. I am adult. I can wear it.

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Answer 5

KiltedTim

Level 10

229,002 points

May 10, 2019 9:09 AM in response to petervrichards48

If it was purchased from a refurbisher, it's more than likely not eligible for service from Apple at all.

Don't waste your time.

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bricked iphone SE - dont have the proof of purchase

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