You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: katerina40
katerina40 Author
User level: Level 1
5 points

Payment for “smule” fake email??

I received an email from shop@apple.com claiming for a payment I didnt do, an app “smule”, is it fake??

iPhone 8, iOS 12

Posted on May 10, 2019 11:49 AM

Reply
Question marked as Top-ranking reply
User profile for user: FoxFifth
FoxFifth
User level: Level 10
472,221 points

Posted on May 10, 2019 2:25 PM

If the only indication of the charges is from an email or text, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See: Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

and Identify legitimate emails from the App Store or iTunes Store - Apple Support


You can use the following instructions to determine if it is a real charge, what it is for, and to report a problem: Request a refund for an App Store or iTunes Store purchase - Apple Support


Also see: If you see 'itunes.com/bill' or an unfamiliar charge on your statement - Apple Support


View in context

Similar questions

1 reply
Question marked as Top-ranking reply
User profile for user: FoxFifth
FoxFifth
User level: Level 10
472,221 points

May 10, 2019 2:25 PM in response to katerina40

If the only indication of the charges is from an email or text, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See: Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

and Identify legitimate emails from the App Store or iTunes Store - Apple Support


You can use the following instructions to determine if it is a real charge, what it is for, and to report a problem: Request a refund for an App Store or iTunes Store purchase - Apple Support


Also see: If you see 'itunes.com/bill' or an unfamiliar charge on your statement - Apple Support


Reply

Payment for “smule” fake email??

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up