Newsroom Update

Apple Music today announced the release of its 100 Best Albums of all time, a list crafted by Apple Music’s experts alongside industry professionals. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Why is my Apple Music I loaded to my account all gone?

I paid my Apple Music , well updated my card and it has not been over 30 days. Why is my Apple Music I loaded to my account all gone?




[Re-Titled by Moderator]

Posted on May 10, 2019 7:25 PM

Reply
Question marked as Best reply

Posted on May 10, 2019 7:28 PM

Did you subscription actually expire?


Apple Media Services Terms and Conditions

https://www.apple.com/legal/internet-services/itunes/us/terms.html


"When your Apple Music membership ends, you will lose access to any feature of Apple Music that requires a membership, including but not limited to access to Apple Music songs stored on your device, and iCloud Music Library. Apple reserves the right to cancel your Apple Music membership if we are unable to successfully charge your payment method to renew your membership."


I have seen several posts where people have been late paying and cannot see their old collection upon re-subscribing so I guess upon termination all information is immediately deleted.


You should check the terms for you country but I suspect it is the same everywhere.

3 replies
Question marked as Best reply

May 10, 2019 7:28 PM in response to alaysia80

Did you subscription actually expire?


Apple Media Services Terms and Conditions

https://www.apple.com/legal/internet-services/itunes/us/terms.html


"When your Apple Music membership ends, you will lose access to any feature of Apple Music that requires a membership, including but not limited to access to Apple Music songs stored on your device, and iCloud Music Library. Apple reserves the right to cancel your Apple Music membership if we are unable to successfully charge your payment method to renew your membership."


I have seen several posts where people have been late paying and cannot see their old collection upon re-subscribing so I guess upon termination all information is immediately deleted.


You should check the terms for you country but I suspect it is the same everywhere.

Why is my Apple Music I loaded to my account all gone?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.