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Is it normal for apple to request card details as the part of the 2 step verification process for iCloud password

I was asked to verify my icloud password and I tried 2 passwords that I am almost certain one should had worked but neither did. I then followed the forgot my password option and the verification process started, first step was verifying my phone number and then received a code via text and second step i was asked to verify my full card details. I then received an email from appleid@id.apple.com


saying that i will receive a call until the following today. I am worried this could be a scam?

Posted on May 10, 2019 11:08 PM

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Posted on May 11, 2019 5:55 AM

Was this an email you received? Are you sure the message is legitimate?


Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address.  The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information such as Social Security numbers.


The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.


Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams


Identifying legitimate emails from the iTunes Store


Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment. You won’t receive a response.


reportphishing@apple.com

1 reply
Question marked as Best reply

May 11, 2019 5:55 AM in response to joyejordan

Was this an email you received? Are you sure the message is legitimate?


Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address.  The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information such as Social Security numbers.


The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.


Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams


Identifying legitimate emails from the iTunes Store


Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment. You won’t receive a response.


reportphishing@apple.com

Is it normal for apple to request card details as the part of the 2 step verification process for iCloud password

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