iPad Pro 11 smart folio case defective

Is the smart folio case under warranty? Mine is defective.

Posted on May 11, 2019 8:33 AM

Top-ranking reply

brenden dv

Community Specialist

Posted on May 12, 2019 6:57 AM

Good morning P.A. Pearl!

I see that you're having some trouble with the Smart Folio case for your iPad. I'll be happy to help out.

Apple-branded accessories are under the same warranty as an Apple product. You can learn more about the Apple One Year Limited Warranty as it pertains to accessories here: Apple One (1) Year Limited Warranty

For service options, take a look here to find some nearby locations: Apple - Find Locations

Here's some information about seeking service: iPad Repair - Official Apple Support

Take care.

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3 replies

Top-ranking reply

brenden dv

Community Specialist

May 12, 2019 6:57 AM in response to P.A. Pearl

Good morning P.A. Pearl!

I see that you're having some trouble with the Smart Folio case for your iPad. I'll be happy to help out.

For service options, take a look here to find some nearby locations: Apple - Find Locations

Here's some information about seeking service: iPad Repair - Official Apple Support

Take care.

P.A. Pearl Author

Level 1

124 points

May 12, 2019 7:54 AM in response to brenden dv

As it turns out I took the cover into a local Apple store (Northridge), showed it to them, and they replaced it with a new one on the spot. Excellent service from Christopher. Let's hope the new one doesn't develop the same issue.

Joseph_S.

Community Specialist

May 12, 2019 8:08 AM in response to P.A. Pearl

Good morning P.A. Pearl,

I'm happy to hear that you got that taken care of!

Have a great week.

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iPad Pro 11 smart folio case defective