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Refund for purchases

Hello, I've made unsolicited purchases for which I want to make a refund. Is it possible to do this?

iPhone 6s, iOS 12

Posted on May 11, 2019 10:58 PM

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Question marked as Top-ranking reply

Posted on May 11, 2019 11:40 PM

What do you mean, 'unsolicited purchases'? Strictly speaking all purchases are final (after all, you can't very well return them): please see this page for information on requesting a refund: Request a refund for an App Store or iTunes Store purchase - Apple Support

Apple do say in that page, 'You can't request refunds for recurring charges': however they have been known to be sympathetic in cases of actual error, so it's possible that they may allow you a refund as a one-off concession: but please be aware that they are under no obligation to do so: go to iTunes Store - Contact Us - Apple Support

Alternatively go to the page suggested in the Help page linked to above: Report a Problem


if by 'unsolicited purchases' you mean that you didn't purchase the items but they somehow appeared, make that clear as it might mean a security issue.

1 reply
Question marked as Top-ranking reply

May 11, 2019 11:40 PM in response to 1Diana1

What do you mean, 'unsolicited purchases'? Strictly speaking all purchases are final (after all, you can't very well return them): please see this page for information on requesting a refund: Request a refund for an App Store or iTunes Store purchase - Apple Support

Apple do say in that page, 'You can't request refunds for recurring charges': however they have been known to be sympathetic in cases of actual error, so it's possible that they may allow you a refund as a one-off concession: but please be aware that they are under no obligation to do so: go to iTunes Store - Contact Us - Apple Support

Alternatively go to the page suggested in the Help page linked to above: Report a Problem


if by 'unsolicited purchases' you mean that you didn't purchase the items but they somehow appeared, make that clear as it might mean a security issue.

Refund for purchases

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