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Hi,
My Mac Pro (early 2009) hangs a lot and I try to start it up in diagnostics mode (pressing D after powering the Mac) bit it does not access and my two monitors stay black. I don't even get to see the Apple logo and progress bar.
Is there another way to diagnose problems in software/hardware?
Try setting up another admin user account to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.
Isolating an issue by using another user account
If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply Pastebin
Etrecheck – System Information
Try setting up another admin user account to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.
Isolating an issue by using another user account
If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply Pastebin
Etrecheck – System Information
The Apple Hardware test should be on the disks that came with your computer. Try launching it from there.
Apple Hardware Test doesn't catch everything, so even if it doesn't find a problem, you could have one.
Apple Hardware Test – Invoke and Interpret
Apple Hardware test – How to run and interpret (2)
Do a backup, preferable 2 separate ones on 2 drives. Boot to the Recovery Volume (command - R on a restart or hold down the option/alt key during a restart and select Recovery Volume). Run Disk Utility and select First Aid. Then re-install the OS.
Do you have access to another keyboard you can try?
See if you can restart the computer holding down the command - option/alt - P - R keys before the gray screen appears. Continue to hold until you hear the startup chime for the second time. You may need to do this 2-3 times.
Try a SMC reset. The article covers when this is required, but doing this will not affect anything.
Hi, there was no software CD included with my early 2009 Mac Pro (or at least I do not recall having one)
This software does not seem to be downloadable from Apple so I guess I'll have to start from 0 and reinstall from scratch.
I simply do not see the Apple logo at startup and the system does not respond to any of the startup options and jumps directly to a normal startup. No safe mode, diagnosis, Verbose, Manager...
Setting up a new Admin account does not work because of the above.
I simply do not have control of the startup routine.
I expressed myself incorrectly in my last post, I wrote startup when I meant boot. The system does not react to any key during boot and loads the OS. I can't access any Recovery, safe mode, diagnosis, Verbose or Manager modes at all. It's like if the computer jumped over that point and went straight to load the OS.
Forgot to mention it's running on El Capitan 10.11.6
I'm looking for a USB keyboard, when I get one I'll try again and post the results.
I can's start up in diagnostics mode
