I change the card in my
account. Apple Music payment of 9.99 was billed to my account twice. And my Apple Music is still not working. I contacted my bank and they said to contact you. I need you to fix this billing issue and fix my
apple Music. It should not be charged to my account twice.
iPhone 8, iOS 12
Hello delaney243,
Thanks for using the Apple Support Communities! I understand that you are having an issue with your Apple Music, and a charge you are receiving. I'm happy to help you find a resolution.
Here are a few resources that can assist you:
Request a refund for an App Store or iTunes Store purchase
Get help with iCloud Music Library
If you have any issues after reviewing the links, please let me know. Also, can you tell me what specifically is happening with your Apple Music? If you are getting an error message, what is the exact message?
Have a great day!
Billing issue
