Message says my Apple ID was reset but I didn’t do it

I just got a message from “ID Service” that says “your password has been successfully requested to reset” but I didn’t change it. Tried to reach Apple Support but it’s only taking emails and wants 48 hours to answer. The “ID Service” message wants me to click on “resolution center” if I didn’t change my password. I didn’t do that. Is this real?

Posted on May 14, 2019 10:29 AM

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Posted on May 14, 2019 10:32 AM

It is phishing, do not respond. In a message Apple will always address you by your real name, never by your email address or Dear Customer. Also the sent-from address should be @apple.com or @itunes.com Additionally Apple does not send attachments.

Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support


Forward it as an attachment to reportphishing@apple.com

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Question marked as Top-ranking reply

May 14, 2019 10:32 AM in response to gentleone

It is phishing, do not respond. In a message Apple will always address you by your real name, never by your email address or Dear Customer. Also the sent-from address should be @apple.com or @itunes.com Additionally Apple does not send attachments.

Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support


Forward it as an attachment to reportphishing@apple.com

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Message says my Apple ID was reset but I didn’t do it

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