You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Keeping music on new phone

Hi,

i had a phone with EE and just got a new one with O2. I’ve signed into Apple and everything but my Apple Music hasn’t come over. Why is this ?

iPhone XS Max, iOS 12

Posted on May 14, 2019 3:03 PM

Reply
Question marked as Top-ranking reply

Posted on May 15, 2019 6:45 AM



  • If you had the Apple Music subscription through EE, then you will need to re-subscribe with Apple when using a different provider.
  • If you downloaded tracks as part of the Apple Music subscription, then those are not directly transferable. You may need to re-download the tracks on the other device that you wish to have available offline.
1 reply
Question marked as Top-ranking reply

May 15, 2019 6:45 AM in response to Billy_happe



  • If you had the Apple Music subscription through EE, then you will need to re-subscribe with Apple when using a different provider.
  • If you downloaded tracks as part of the Apple Music subscription, then those are not directly transferable. You may need to re-download the tracks on the other device that you wish to have available offline.

Keeping music on new phone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.