Stuck turning on???

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Level 1

4 points

Stuck turning on???

Hello Apply community... my iPhoneX has been showing me the all black screen with the apple logo on it as if it were turning on. It periodically turns all the way black as if off or at rest. I tried holding the on/off button and force restart. It has been like this for 3-4 hours. Any help would be appreciated! :)

iPhone X, iOS 12

Posted on May 15, 2019 10:41 PM

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Answer 1

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Kappy

Level 10

361,753 points

May 15, 2019 10:49 PM in response to J_Fay

Try Some Troubleshooting?

Restart: Press On/Off button until the Slide to Power Off slider appears, select Slide to Power Off and, after It shuts down, press the On/Off button until the Apple logo appears.
Reset: Press the Home and On/Off buttons at the same time and hold them until the Apple logo appears (about 10-15 seconds).
Restore: Connect your iPhone to iTunes on your computer, backup, and then select Restore to Factory. If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple.

For help with the above on later models, including iPhone 7, 7s, 8 or later, iPad Pro 11" and iPad Pro 12.9" models, please refer to If your iPhone, iPad, or iPod touch won't turn on or is frozen.

If all else fails then make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple. If you did not purchase it from Apple then you will need to look to the vendor for service or How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD).

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Stuck turning on???

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