You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Didn’t receive purchases on my game but was charged for them on my debit card

I purchased items on a golf clash game I did not receive them but was charged for them. This isn’t the first time I was charged and didn’t receive them and it’s getting upsetting cause I like the game and all I want is my purchases for the game.

iPhone XS Max, iOS 12

Posted on May 16, 2019 11:38 AM

Reply
Question marked as Top-ranking reply

Posted on May 17, 2019 1:06 AM

Contact the game's developer. If they can't or won't help contact iTunes Support : http://reportaproblem.apple.com or  http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

1 reply
Question marked as Top-ranking reply

May 17, 2019 1:06 AM in response to Picksbabygirl

Contact the game's developer. If they can't or won't help contact iTunes Support : http://reportaproblem.apple.com or  http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

Didn’t receive purchases on my game but was charged for them on my debit card

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.