iOS 12.3 upgrade corrupted my wallet

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Level 1

8 points

iOS 12.3 upgrade corrupted my wallet

I live in China and had my metro card connected to Apple pay in my wallet. It worked great!

After I updated my iOS to 12.3 my metro card is gone from the wallet.

When I try to add it again I get the message "You have added the maximum of 12 cards for Apple Pay..."

I have only ever had this metro card added to Apple Pay - no other cards. When I go in to my wallet under settings there are also no cards visible i.e. I can't delete any cards and add again.

So I am stuck! Any suggestions how to solve this?

iPhone X, iOS 12

Posted on May 16, 2019 8:53 PM

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Answer 1

askbarnabas

Level 10

104,230 points

May 20, 2019 5:13 AM in response to Walletcards

Did you force restart the device or just regular restart? Have you remove the card, force restart the device and then add the card again? How about going to settings>general>reset>and reset all settings?

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Answer 2

Walletcards Author

Level 1

8 points

May 20, 2019 1:47 AM in response to chris_g1

Thanks for the answer - the issue is that I get the message that I have already added the maximum of 12 cards, which I haven't as I have ever only added one card. When I go in to the list, it is empty i.e. I can't delete any cards and yet it says I have added the maximum - catch 22...

I have restarted my phone several times, but the issue is still there...

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Answer 3

chris_g1

Community Specialist

May 17, 2019 12:05 PM in response to Walletcards

Hello Walletcards,

Thanks for asking the Apple Support Communities for help with Wallet on your device. I am happy to help.

Please try the troubleshooting in this help article: Get help adding Beijing and Shanghai transit cards to your iPhone or Apple Watch - Apple Support

Since you also mention that this is the only card added to your Wallet, you may want to remove all cards, then restart your device. Restart your iPhone, iPad, or iPod touch - Apple Support

Then, go ahead and try re-adding it. Add a Beijing or Shanghai transit card to Apple Pay - Apple Support

Thanks and have a wonderful day.

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iOS 12.3 upgrade corrupted my wallet

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