You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iMac ethernet not functioning as expected

My iMac 27" 5K (2017) is experiencing problems with it's ethernet connection. I have a broadband connection which has theoretical speed limits of 950 Mbps download and 500 Mbps upload (the fastest I have ever experienced on it is 550 Mbps, both ways, funnily enough). When I connect my iMac via ethernet, I consistently get speeds of 95 Mbps (both download and upload). However, when I connect the iMac via Wi-Fi, I get connection speeds of 350-400 Mbps (both ways).


I thought there might be a problem with the cable I was using, so I plugged it in to a laptop to see if this was the case. After doing a speed test, the laptop consistently reached speeds in excess of 500 Mbps (both ways). This leads me to believe there is a problem with my iMac's ethernet hardware.


Is it possible that some software quirk has capped my ethernet speed (I have tried restarting my iMac and this did not fix the problem). Could it be craftsmanship problem with the port? I am keen to hear possible causes of this strange problem.



Yours sincerely,

Henry

iMac 27" 5K, macOS 10.14

Posted on May 16, 2019 11:33 PM

Reply
Question marked as Top-ranking reply

Posted on May 17, 2019 3:48 AM

First, open System Preferences->Network. Make sure WiFi is off

and then select ethernet. Click the "Advanced..." button. On the next

displayed dialog click "Hardware" and see if the "Configure:" dropdown

shows "Automatically". If not select it and try a reboot.


If it is selected, look at "Speed:" it will be grayed out but should show the

connection. What is displayed there?

Similar questions

2 replies
Question marked as Top-ranking reply

May 17, 2019 3:48 AM in response to Mr. Yawn

First, open System Preferences->Network. Make sure WiFi is off

and then select ethernet. Click the "Advanced..." button. On the next

displayed dialog click "Hardware" and see if the "Configure:" dropdown

shows "Automatically". If not select it and try a reboot.


If it is selected, look at "Speed:" it will be grayed out but should show the

connection. What is displayed there?

iMac ethernet not functioning as expected

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.