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rengoooo Author

Level 1

4 points

Back up & Restore

Please help me with this..

I backed up and restored my iphone yesterday.. but the back up does not load now.

First I was getting the message that itunes could not restore iphone because an error occurred while reading or writing to the iphone.. not I'm getting the message that the backup is corrupt.

I'm really exhausted from trying to figure out what is wrong and I cannot delete the back-up and try to back up again because the iphone was erased yesterday.

I'm going mad because I lost over 2 years of data.

iPhone 7 Plus, iOS 12

Posted on May 17, 2019 1:17 AM

Top-ranking reply

SravanKrA

Community+ 2024

Level 10

413,940 points

Posted on May 17, 2019 1:43 AM

If your iOS device disconnects during the update or restore or if iTunes couldn't tell the device to restore, you might see one of these messages: The iPhone [device name] could not be restored. ... The iPhone [device name] could not be restored. An unknown error occurred (4014).

If you see error 9, 4005, 4013, or 4014 when you restore your iOS device

https://support.apple.com/en-in/HT201444

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Back up & Restore

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