Batteries swollen on 2017 Macbook Pro 15" (Touchbar)

Similar to another unanswered thread, https://discussions.apple.com/thread/250264103


A MacBook Pro with 100 load cycles on battery has swollen batteries.

My Apple Care for this device is still valid until end of 2020.

I have backed the device up and booked appointment at iCare center in the country/city where i live.


Will Apple fix this free of charge? Or what fees do i have to expect?

Apple support chat person wasnt able to answer that.

MacBook Pro with Touch Bar

Posted on May 17, 2019 2:33 AM

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11 replies

May 17, 2019 9:06 AM in response to ghostway

ghostway wrote:

Similar to another unanswered thread, https://discussions.apple.com/thread/250264103

A MacBook Pro with 100 load cycles on battery has swollen batteries.
My Apple Care for this device is still valid until end of 2020.
I have backed the device up and booked appointment at iCare center in the country/city where i live.

Will Apple fix this free of charge? Or what fees do i have to expect?
Apple support chat person wasnt able to answer that.


Should be addressed ASAP, unplug the MacBook form the mains.


Yes if you are under warranty, no issue. You will be taken care of free of charge.

May 17, 2019 12:17 PM in response to ghostway

Im asking if per AppleCare extended warranty, under which the MBP is still covered until 2020, i will receive the battery change for free.


I am perfectly aware what you are asking. Nobody but Apple can answer that question, as I stated. Apple will make the determination at the point of service, and nobody else. We cannot tell you that you will be covered, and we cannot bind Apple to an outcome that pleases you. The only 100% way for you to find out if you are covered is to take your Mac to an Apple Store or an Apple Authorized Service Provider and find out.


That is not a "legal" opinion, that is literally the only correct information in this situation and your regard for that information is completely irrelevant to the outcome.


Good luck !

May 17, 2019 9:27 AM in response to leroydouglas

No.


Maybe everything is as has been represented, but maybe not. You cannot make guarantees over equipment you have never seen, and you certainly cannot issue guarantees that bind Apple. Apple makes the determination if the warranty is applicable at the point of service, and no other person or organization may do so. Simply put, you have absolutely no idea if there has been warranty-voiding work performed on this MacBook Pro. Therefore, you should not be telling anyone they will be taken care of free of charge, while having imperfect knowledge of the situation and equipment.

May 18, 2019 11:34 AM in response to babowa

Completely irrelevant.


Nothing said changes the very simple fact - yet, evidently equally difficult to comprehend - one cannot tell someone over the internet they will or will not be covered by a warranty when one has not even seen the unit. If you have not put eyes on the unit, pray thee tell - how one can say it is or is not covered with absolute certainty? Do you know for a fact the Mac has never been abused? Do you even know for a fact the unit is intact? Do you know for a fact the unit has never been taken to a non-authorized service shop? The simple fact of the matter is you cannot know, as you have never, ever seen it for yourself - period. End of Story. Full stop.


Opinions have absolutely nothing to do with it, and are - as already stated - completely irrelevant to the outcome.

May 17, 2019 12:46 PM in response to Buster_From_Oak_Park

Im not asking people here if they are lawyers and giving me legally binding information. Whats the point of the forum if i cant ask what im usually reasonably able to expect under standard conditions.


One can certainly make stipulations that

  • the MacBook Pro was used as intended
  • did not get wet or dropped from heights
  • was not left laying in direct sunshine
  • I used original charger
  • The device never overheated or had to do thermal throttling,
  • etc.


My Device Diagnostic tool says that everything is perfectly fine with the device. Battery charge capacity is still great (and should be at 100 charge cycles), battery status is normal.


Im asking if per AppleCare extended warranty, under which the MBP is still covered until 2020, i will receive the battery change for free.


There are however additional complications.

The appointment i received from Apple Support staff at the iCare center in my town is for Monday around noon time.

However the swelling is increasing and i suspect that the shell may already be deformed.


Will that also then be replaced?

The question (for those who think this is a legally binding advice group) is, how this is usually handled and what others experienced in this situation. Yes also those who for certain reasons didnt receive the replacement free of charge, or where there they had to pay for certain services/things separately.


Since iCare Authorized Apple repair center is most likely to wipe the device clean, am i allowed to make a backup now? with bloated batteries? ....



[Edited by Moderator]

May 17, 2019 12:33 PM in response to ghostway

ghostway wrote:

There are however additional complications.
The appointment i received from Apple Support staff at the iCare center in my town is for Monday around noon time.
However the swelling is increasing and i suspect that the shell may already be deformed.

Will that also then be replaced?
The question (for those who think this is a legally binding advice group) is, how this is usually handled and what others experienced in this situation. Yes also those who for certain reasons didnt receive the replacement free of charge, or where there they had to pay for certain services/things separately.

Since iCare Authorized Apple repair center is most likely to wipe the device clean, am i allowed to make a backup now? with bloated batteries? ....



ghostway— by all means you should have a back up, if not do it ASAP.


If the deformation causes extended damage, yes you are covered under the same extended AppleCare warranty—this is what you bought it for.


the sooner you can stop using the Mac the better.


I would not try and disassemble it under any condition, period—let the AASP handle it.





"3-2-1 Backup Strategy" three copies of your data, two different methods, and one offsite.


Boot clone https://discussions.apple.com/docs/DOC-10081

How to use Time Machine to back up or restore your Mac: https://support.apple.com/en-us/HT201250

Use DiskUtility Restore feature  https://support.apple.com/guide/disk-utility/restore-a-disk-dskutl14062/mac

May 18, 2019 5:40 AM in response to leroydouglas

Thanks, I had already TimeMachine backup on network drive, and just wanted to do quick backup on usb-c hard drive for faster restore on other MBP. Done.


Initially the bloating wasn’t clear and visible. One day, the left side vent knacked a bit when I picked up the MBP and I thought maybe something is lose inside or so. But over last few days it became really pronounced and recognizable.


It might be tricky for less experienced users to identify it as even Apple diagnostic tool says everything is perfect.


has anyone an idea how that bloating happens, and why, or what we can do to reduce chance of it happening again.

May 18, 2019 8:41 AM in response to leroydouglas

Sadly the migration to a new MBP failed and I cant yet unplug the affected MBP:

  • Tried Migration Assistant: 1st try with P2P wifi (probably ad-hoc) would take weeks, then with thunderbolt cable, it finished after 1.5h but was actually not a complete migration. parts of my dev system didnt work (git and subversion).
  • Next I tried Restore from other Mac (old MBP in target disc mode) but it failed
  • Then used external HD to make new complete timemachine backup, then restored on new MBP: failed couldnt restore
  • Then tried original time machine backup from NAS over wifi, but it predicted over 100h restoration time and i couldnt wait for it to just fail in few days.


Running out of options. Not sure why a simple disk timemachine backup would fail. its as simple as possible.


Both are 2017 MBP with touchbar, 500gb SSD

  • old: 15" and 16GB ram
  • new 13" and 8GB ram


any suggestion to get exact copy of old system ASAP over to new machine? in 1.5days have to hand over old MBP (plus dont want it staying powered on, even though batteries wont be charged as they are fully charged and charging is therefore off)

May 18, 2019 9:17 AM in response to Buster_From_Oak_Park

We cannot tell you that you will be covered, and we cannot bind Apple to an outcome that pleases you


Of course, only Apple’s response will be legally binding, but WE are not “binding” Apple to anything here. If you will read the ToU, you will see several statements by Apple that they do not endorse opinions expressed here, etc, etc. So, coming from a user’s experience and service history, they are free to express their opinion on what may or may not happen.


https://discussions.apple.com/terms



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Batteries swollen on 2017 Macbook Pro 15" (Touchbar)

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