noticed the absence of an oleophobic coating on 1/8 of the screen area.

Question

Level 1

8 points

noticed the absence of an oleophobic coating on 1/8 of the screen area.

bought a new iPhone 8 and two days later noticed the absence of an oleophobic coating on 1/8 of the screen area. what should I do?

[Re-Titled by Moderator]

iPhone 8

Posted on May 17, 2019 2:59 PM

Reply

Answer 1

zakhar208 Author

Level 1

8 points

May 30, 2019 12:14 PM in response to Lyssa

Dear Lyssa! Thank you for your reply. I did as you said, but the official retailer refused to repair, referring to the fact that Apple does not consider such a defect as such that it is subject to satisfaction, that is, if I understood correctly, then the presence on the iPhone 8 display of the oleophobic coating is optional and is not required. This is true?

Reply

Answer 2

ChrisJ4203

Level 10

230,371 points

May 31, 2019 8:40 AM in response to zakhar208

Interesting. Do you not have Apple in your location? Does the retailer handle your Apple Warranty questions? I'm sure if a new device was missing something, Apple would handle that. I would use the Contact Support at the top of the page here and ask Apple that question.

Reply

Answer 3

Lyssa

Level 8

41,327 points

May 17, 2019 3:06 PM in response to zakhar208

The phone has a one-year warranty. Make an appointment at an Apple store and bring it in for service.

~Lyssa

Reply

Answer 4

Lyssa

Level 8

41,327 points

May 30, 2019 4:07 PM in response to zakhar208

I do not work for Apple so I can't say if that is the case. You may want to contact Apple customer support by clicking on Contact Us in the upper right corner.

~Lyssa

Reply