You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Old Email Persists in iTunes

The original email address for my AppleID is obsolete. I have successfully updated to a valid address (and backup) on appleid.apple.com, and there is no sign of the old email address there.


However, whenever I initiate a purchase on iTunes on my MacBook, the AppleID prompt is the old address. I delete that and enter the correct (new) address and password, and I can complete the purchase. When I look at the Song Info/File page for a new download it shows the old email address for the AppleID. If I happen to enter the password without noticing that the email is wrong, login fails.


This doesn't happen with the App Store, where the new email is presented to me, and everything works fine.


It has been over a year since the change with many restarts and re-logins to iTunes, so it's not going to fix itself. It obviously isn't a huge problem, but it is irritating. How can I get that old address disassociated from iTunes on my Mac?


Thanks,

Dan

MacBook Pro 13", macOS 10.13

Posted on May 17, 2019 3:06 PM

Reply
Question marked as Top-ranking reply

Posted on May 17, 2019 3:25 PM

One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID. 


Purchase History Review

Similar questions

3 replies

May 17, 2019 9:34 PM in response to Eric Root

But all the song/album purchases, even new ones made today while logged in with the correct AppleID/email show in the Song Info that they are associated with the incorrect, old email address. I don't see any way to determine new/old email address in the Purchase History list. It is the same account; it just has an updated email address.


Dan

Old Email Persists in iTunes

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.