Safari freezes after launch showing a pop that vanishes immediately

Question

Level 1

4 points

Safari freezes after launch showing a pop that vanishes immediately

A popup appears when i launch Safari and disappears before i can click on it. After that, if i click anywhere on Safari it just makes a beep sound. The popup is about importing history and bookmark from Chrome. Options under safari are greyed out including Quit Safari, Preferences, Clear history, etc.

I have tried some troubleshooting like clearing cache by deleting the file and the options mentioned here https://support.apple.com/en-us/HT203353

Regards

MacBook

Posted on May 17, 2019 9:08 PM

Reply

Answer 1

Eric Root

Level 10

684,531 points

May 31, 2019 8:38 AM in response to CeaseArdor

You are welcome. Try setting up another admin user account to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.

Isolating an issue by using another user account

Safe Mode - About

If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply Pastebin

Etrecheck – System Information

Reply

Answer 2

Eric Root

Level 10

684,531 points

May 18, 2019 6:59 AM in response to CeaseArdor

Try reopening Safari with the shift key held down.

Reply

Answer 3

CeaseArdor Author

Level 1

4 points

May 30, 2019 7:56 PM in response to CeaseArdor

Thanks for the suggestion! i tried this option as well but it didn't help.

Reply

Answer 4

CeaseArdor Author

Level 1

4 points

Jun 8, 2019 2:50 PM in response to Eric Root

Worked with a guest account. After spending closely to an hour with tech support, had to re-install the OS. It's working now but will never know what the issue was.

Thanks!

Reply

Answer 5

Eric Root

Level 10

684,531 points

Jun 8, 2019 6:58 PM in response to CeaseArdor

You are welcome. Thanks for the feedback.

Reply

Safari freezes after launch showing a pop that vanishes immediately

Similar questions