Apple News started crashing again this morning (5/19/19) on my iPad Pro 2018

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Apple News started crashing again this morning (5/19/19) on my iPad Pro 2018

Apple News started crashing within 20 seconds of opening starting on 5/19/19 around 8am EDT time using my iPad Pro 2018 12.9". I rebooted, closed the app, and still every time it opens it crashes within 20 seconds. I'm using IOS 12.3 (which until this morning seemed to have fixed the chronic crashing problem I experienced in IOS 12.2)

Note: I also have an iPad Air 2 which was upgraded to IOS 12.3 and Apple News seems to be working just fine -- so far it's not crashing. The crashing is only occurring on my iPad Pro 2018.

Anyone else having this problem?

TIA

iPad Pro 12.9-inch, 3rd Gen, Wi-Fi, Cell

Posted on May 19, 2019 1:02 PM

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Answer 1

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grosvenor21 Author

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May 20, 2019 7:07 AM in response to lobsterghost1

I deleted the Apple News app and reinstalled it. The app was backed up to the cloud, so that when I reopened it all of my magazines and settings seemed to be intact. Yay! It’s now no longer crashing. Thanks for all of your help.

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Answer 2

grosvenor21 Author

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May 19, 2019 1:44 PM in response to lobsterghost1

Yes, I powered the iPad down and restarted it bringing up the apple logo, etc.

And a bit more info -- I hadn't made any changes to the iPad since upgrading to 12.3 several days ago. The only changes I made came after the crashing started this morning -- I upgraded a few apps from the App store. Since that happened after the crashing, I suspect that wasn't the cause of the issue.

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Answer 3

May 19, 2019 1:43 PM in response to grosvenor21

That's a restart, not a reboot. Try a reboot:

Tap the volume up button

Then Tap the volume down button

Then hold the power button (keep holding past the swipe to shut down) until you see the Apple Logo, the let go.

There's a difference between restart and reboot. The process I just provided is a reboot.

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Answer 4

grosvenor21 Author

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May 19, 2019 2:08 PM in response to lobsterghost1

I did as you suggested and did the reboot (thanks, I learned

something!). I restarted Apple News and it made it past 20 seconds -- I

thought for a nanosecond that it might be fixed, but then it crashed at

around the 30 second mark. I hadn't clicked on any news links, it just

spontaneously closed. So back to the drawing board. :(

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Answer 5

grosvenor21 Author

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9 points

May 19, 2019 2:23 PM in response to lobsterghost1

I’ve never deleted one of the native apps. Do you have any idea if I’d lose all of my magazine subscription settings? It took quite awhile to set up and I really want to avoid setting it up again if I can avoid it.

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Answer 6

May 19, 2019 2:26 PM in response to grosvenor21

I don't know what settings may need to be reset. You won't lose any magazines, but you certainly may lose settings. It may be the only way to get the app from crashing and is likely what Apple will recommend you do, if you reach out to them for assistance.

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