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My friend Cannot use iphone

My friend can not update his iphone it tells us : unable to activate and an update is required but he cant update

iPhone 7 Plus

Posted on May 20, 2019 5:18 AM

Reply
Question marked as Top-ranking reply

Posted on May 20, 2019 5:23 AM

If you can't activate your iPhone

If your iPhone can't be activated or an alert says the activation server is unavailable or the SIM card is unsupported, learn what to do.


Check these things first

Still need help? Use the next section.


Follow these steps

  1. Check the list on the System Status page. If the box by iOS Device Activation isn't green, try to activate your iPhone later.
  2. If asked to enter your password as you activate your iPhone, enter the password. (A password prompt means that Activation Lock might be enabled in Find My iPhone.)
  3. Restart your iPhone.
  4. If you're using a cellular data connection, connect to a reliable Wi-Fi network instead. 



If you still can't activate, here's how to activate your iPhone through iTunes instead:

  1. Make sure that you have the latest version of iTunes.
  2. Check that your computer has an Internet connection.
  3. Open iTunes on your computer. With the cable that came with your iPhone, connect your iPhone to your computer.
  4. Wait while iTunes detects and activates your iPhone: 
    • If iTunes shows, "Set up as New" or "Restore from Backup," it means that iTunes activated your iPhone. 
    • If an error in iTunes says that the SIM card isn't compatible, contact your carrier.




If you can't activate your iPhone - Apple Support

https://support.apple.com/en-us/HT201407

2 replies
Question marked as Top-ranking reply

May 20, 2019 5:23 AM in response to souheir19

If you can't activate your iPhone

If your iPhone can't be activated or an alert says the activation server is unavailable or the SIM card is unsupported, learn what to do.


Check these things first

Still need help? Use the next section.


Follow these steps

  1. Check the list on the System Status page. If the box by iOS Device Activation isn't green, try to activate your iPhone later.
  2. If asked to enter your password as you activate your iPhone, enter the password. (A password prompt means that Activation Lock might be enabled in Find My iPhone.)
  3. Restart your iPhone.
  4. If you're using a cellular data connection, connect to a reliable Wi-Fi network instead. 



If you still can't activate, here's how to activate your iPhone through iTunes instead:

  1. Make sure that you have the latest version of iTunes.
  2. Check that your computer has an Internet connection.
  3. Open iTunes on your computer. With the cable that came with your iPhone, connect your iPhone to your computer.
  4. Wait while iTunes detects and activates your iPhone: 
    • If iTunes shows, "Set up as New" or "Restore from Backup," it means that iTunes activated your iPhone. 
    • If an error in iTunes says that the SIM card isn't compatible, contact your carrier.




If you can't activate your iPhone - Apple Support

https://support.apple.com/en-us/HT201407

May 20, 2019 5:21 AM in response to souheir19

You can manually check for and install a carrier settings update with these steps: Make sure your device is connected to a Wi-Fi or cellular network.Tap Settings > General > About. If an update is available, you'll see an option to update your carrier settings.


Update your carrier settings on your iPhone or iPad - Apple Support

https://support.apple.com/en-in/HT201270


My friend Cannot use iphone

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