You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iphone 5s won’t download last update and keeps telling me its because im not connected to the internet although im on wifi. showing errror by my cellular data

iphone 5s won’t download last update and keeps telling me its because im not connected to the internet although im on wifi. showing errror by my cellular data. please help

iPhone 5s, iOS 12

Posted on May 20, 2019 5:04 AM

Reply
Question marked as Top-ranking reply

Posted on May 20, 2019 5:49 AM

Hello,


Sometimes it will show a Wi-Fi connection, but it is not really connected:


If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network


Get help with over-the-air iOS updates


If no help, try using iTunes as explained in this link: Update the iOS on your iPhone, iPad, or iPod touch


Good luck.

1 reply

iphone 5s won’t download last update and keeps telling me its because im not connected to the internet although im on wifi. showing errror by my cellular data

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.