Unable to update iPhone 11 Pro Max

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Unable to update iPhone 11 Pro Max

I am unable to install the downloaded update on my phone. It keeps telling me I am no longer connected to the internet and I am connected to the internet

Posted on Sep 16, 2021 3:03 PM

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Answer 1

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stedman1

Community+ 2024

Level 10

256,518 points

Sep 16, 2021 6:13 PM in response to gabdubdup

If you have used a beta version, delete the beta profile.

Otherwise, check: Settings - General - iPhone Storage - check here for an iOS update file. Delete the file.

Check again for the correct iOS version (14.8).

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Answer 2

gabdubdup Author

Level 1

8 points

Sep 16, 2021 8:54 PM in response to stedman1

aw, thank you, this makes sense. I appreciate this

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Answer 3

Sep 16, 2021 3:14 PM in response to gabdubdup

Restart the iPhone and try again.

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Answer 4

gabdubdup Author

Level 1

8 points

Sep 16, 2021 3:20 PM in response to MrHoffman

I tried that and still get the same error message

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Answer 5

Sep 17, 2021 2:49 AM in response to gabdubdup

You are welcome.

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Answer 6

gabdubdup Author

Level 1

8 points

Sep 17, 2021 5:58 PM in response to stedman1

Unfortunately the only update I seem able to download is the 14.7

i can’t seem to have the 14.8 connect to my phone

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Answer 7

Sep 17, 2021 6:03 PM in response to gabdubdup

Settings > General > iPhone Storage > find the iOS 14.7 update in the the list, and delete it.

Then re-request the software update.

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Answer 8

gabdubdup Author

Level 1

8 points

Sep 17, 2021 6:05 PM in response to stedman1

Never mind, I fixed it, I had to not only delete this update version but do as you had said (delete beta profile)

im on m’y way now

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Unable to update iPhone 11 Pro Max

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