Newsroom Update

Apple Music today announced the release of its 100 Best Albums of all time, a list crafted by Apple Music’s experts alongside industry professionals. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple Music - billed and didn’t get three months free

I subscribed to Apple Music last night and today I have received an email stating that I have been billed the £9.99 from my account. I thought I got three months free?

iPhone XS Max, iOS 12

Posted on May 20, 2019 5:27 AM

Reply
Question marked as Best reply

Posted on May 20, 2019 6:06 AM

New subscribers get the trial period. If you subscribed at some point before, then that trial period is not available for you.


You payment method may be tested for automatic online payments, to see if it can be used for subscriptions at all. It is not a regular charge. If it clears, then the authorization hold will be undone or reversed. About payment card authorization holds from the App Store or iTunes Store - Apple Support

1 reply
Question marked as Best reply

May 20, 2019 6:06 AM in response to Kevlardee

New subscribers get the trial period. If you subscribed at some point before, then that trial period is not available for you.


You payment method may be tested for automatic online payments, to see if it can be used for subscriptions at all. It is not a regular charge. If it clears, then the authorization hold will be undone or reversed. About payment card authorization holds from the App Store or iTunes Store - Apple Support

Apple Music - billed and didn’t get three months free

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.