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Trouble signing into my apple id

I had to actually create a new apple id to post this... but my original id is locked out, it uses a email that no longer is active. however, it strangely enough worked on my last phone without all this excess verification. I purchased a new phone today, backed up my apps and music and i cannot retrieve these apps from the app store because i dont have the proper login credentials. yes, this is my account and its not stolen. the funny thing is on my other phone i was able to make purchases to that original acct, and now i cannot with my new phone. my previous 6s allowed downloads as i used the fingerprint to do so through the app store, and the new XR doesnt have that so im not sure what to do. will re signing in to my new id on my new phone erase that of data kept on my apps from my old phone? i know this is quite a complex question, i just dont have 4 hours to wait in an apple store to be told to contact support.

iPhone XR

Posted on May 21, 2019 2:06 PM

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Question marked as Top-ranking reply

Posted on May 21, 2019 2:33 PM

Where is it locked out? Only in the App Store/iTunes or everywhere? Can you do a name change on the ID to get a working email address?


Note the restrictions in the article.


Apple ID Name Change


 What to do after you change your Apple ID or password - Apple Support     I suggest doing this before you change your Apple ID or password.


 If you use the new ID, you lose access to all previous purchases made with the old ID.


You are entitled to 90 days of telephone support from Apple. Try contacting them.


Apple Support Contact


Work through the screens to get an email or chat option.


Apple Support by e-mail or chat

Similar questions

3 replies
Question marked as Top-ranking reply

May 21, 2019 2:33 PM in response to marschall_c

Where is it locked out? Only in the App Store/iTunes or everywhere? Can you do a name change on the ID to get a working email address?


Note the restrictions in the article.


Apple ID Name Change


 What to do after you change your Apple ID or password - Apple Support     I suggest doing this before you change your Apple ID or password.


 If you use the new ID, you lose access to all previous purchases made with the old ID.


You are entitled to 90 days of telephone support from Apple. Try contacting them.


Apple Support Contact


Work through the screens to get an email or chat option.


Apple Support by e-mail or chat

Trouble signing into my apple id

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