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User profile for user: Kevin_Mei
Kevin_Mei Author
User level: Level 1
8 points

Macbook Pro Random Black Screen

Recently, the screen started randomly turning black. It only happened once in a while until yesterday. It turned black only after a few minutes of me restarting it. It stays as a black screen until I shut down and restart. This kept happening and it is honestly very annoying. I tried resetting the PRAM, reinstalling the os, etc. None of it worked. When I reinstalled the os, it stopped for about an hour before it started going black again. I'm not sure if it was a coincidence.

MacBook Pro

Posted on May 21, 2019 6:51 PM

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User profile for user: leroydouglas
leroydouglas
Community+ 2024
User level: Level 10
188,652 points

Posted on May 21, 2019 10:35 PM

Kevin_Mei wrote:

MacBook Pro (Retina, 15-inch, late 2013)


Resetting the NVRAM would be the go to way of address software issue.

 http://support.apple.com/kb/ht1379



I would be suspect of GPU, cable or cable connection. Intermittent problems are harder to pin down.


You can try running the Diagnostic/AHT  http://support.apple.com/kb/HT1509 




In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment


Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/




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User profile for user: leroydouglas
leroydouglas
Community+ 2024
User level: Level 10
188,652 points

May 21, 2019 10:35 PM in response to Kevin_Mei

Kevin_Mei wrote:

MacBook Pro (Retina, 15-inch, late 2013)


Resetting the NVRAM would be the go to way of address software issue.

 http://support.apple.com/kb/ht1379



I would be suspect of GPU, cable or cable connection. Intermittent problems are harder to pin down.


You can try running the Diagnostic/AHT  http://support.apple.com/kb/HT1509 




In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment


Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/




Reply

Macbook Pro Random Black Screen

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