You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: Kevin_Mei
Kevin_Mei Author
User level: Level 1
8 points

Macbook Pro Random Black Screen

Recently, the screen started randomly turning black. It only happened once in a while until yesterday. It turned black only after a few minutes of me restarting it. It stays as a black screen until I shut down and restart. This kept happening and it is honestly very annoying. I tried resetting the PRAM, reinstalling the os, etc. None of it worked. When I reinstalled the os, it stopped for about an hour before it started going black again. I'm not sure if it was a coincidence.

MacBook Pro

Posted on May 21, 2019 6:51 PM

Reply
Question marked as Top-ranking reply
User profile for user: leroydouglas
leroydouglas
Community+ 2024
User level: Level 10
189,162 points

Posted on May 21, 2019 10:35 PM

Kevin_Mei wrote:

MacBook Pro (Retina, 15-inch, late 2013)


Resetting the NVRAM would be the go to way of address software issue.

 http://support.apple.com/kb/ht1379



I would be suspect of GPU, cable or cable connection. Intermittent problems are harder to pin down.


You can try running the Diagnostic/AHT  http://support.apple.com/kb/HT1509 




In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment


Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/




View in context

Similar questions

4 replies
Question marked as Top-ranking reply
User profile for user: leroydouglas
leroydouglas
Community+ 2024
User level: Level 10
189,162 points

May 21, 2019 10:35 PM in response to Kevin_Mei

Kevin_Mei wrote:

MacBook Pro (Retina, 15-inch, late 2013)


Resetting the NVRAM would be the go to way of address software issue.

 http://support.apple.com/kb/ht1379



I would be suspect of GPU, cable or cable connection. Intermittent problems are harder to pin down.


You can try running the Diagnostic/AHT  http://support.apple.com/kb/HT1509 




In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment


Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/




Reply

Macbook Pro Random Black Screen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up