Look at me, my good friend. My Apple phone had a problem that I had to reset or format, and then I want to activate the lock, and I do not have it and I really do not know what to do, because Apple does not have the iD and password that the phone req

Look at me, my good friend. My Apple phone had a problem that I had to reset or format, and then I want to activate the lock, and I do not have it and I really do not know what to do, because Apple does not have the iD and password that the phone requests, and this Apple ID I'm having a message when I insert it that it can not be used to unlock this phone. I do not have any information on where I can get help, because we are banned in Iran, unfortunately, there are no authorized dealers. Thanks if you guide me

iPhone 6

Posted on May 22, 2019 4:59 AM

Reply
Question marked as Top-ranking reply

Posted on May 22, 2019 5:03 AM

Did you buy the device second-hand (used)? If a used iOS device has been 'Activation locked' then only the previous owner can unlock it, either by providing you with the account ID and password, or by removing it from his list of devices (as he should have done before selling it).

If you are unable to contact him to do this then I'm afraid you will not be able to use the device - there is no other way of unlocking it at all. Apple cannot unlock it for you, nor find the previous owner for you, and neither can the websites that offer to unlock it for a fee: these are scams.

You should if possible return it to wherever you bought it and ask for a refund as in this event the device is completely useless.

If on the other hand you bought it new, and the ID it's asking for is yours but you've forgotten it, go to https://iforgot.apple.com to retrieve the ID and reset the password. See also If you forgot your Apple ID - Apple Support

Failing that, take the device, the original purchase documents, and some ID to an actual Apple Store (make an appointment) and ask if they can unlock it. If you cannot get to an Apple Store it has been suggested you could contact Support, though I'm not at all sure they can do it without actual access to the phone. https://getsupport.apple.com


Similar questions

3 replies
Question marked as Top-ranking reply

May 22, 2019 5:03 AM in response to nazanin5810

Did you buy the device second-hand (used)? If a used iOS device has been 'Activation locked' then only the previous owner can unlock it, either by providing you with the account ID and password, or by removing it from his list of devices (as he should have done before selling it).

If you are unable to contact him to do this then I'm afraid you will not be able to use the device - there is no other way of unlocking it at all. Apple cannot unlock it for you, nor find the previous owner for you, and neither can the websites that offer to unlock it for a fee: these are scams.

You should if possible return it to wherever you bought it and ask for a refund as in this event the device is completely useless.

If on the other hand you bought it new, and the ID it's asking for is yours but you've forgotten it, go to https://iforgot.apple.com to retrieve the ID and reset the password. See also If you forgot your Apple ID - Apple Support

Failing that, take the device, the original purchase documents, and some ID to an actual Apple Store (make an appointment) and ask if they can unlock it. If you cannot get to an Apple Store it has been suggested you could contact Support, though I'm not at all sure they can do it without actual access to the phone. https://getsupport.apple.com


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Look at me, my good friend. My Apple phone had a problem that I had to reset or format, and then I want to activate the lock, and I do not have it and I really do not know what to do, because Apple does not have the iD and password that the phone req

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.