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Activation lock removal by apple support

I forgot to note down apple id and password which I made on a recently purchased iPad air device, also I accidentally forgot the Passcode, since I am a new user I didn't know that I could be permanently locked out of my expensive purchase, I got the Passcode lock removed after getting the ipad restored but now the activation lock is not letting me use the device. I had tried all methods to retrieve the id or password and none have worked, also since while making the apple id I used a phone no only, I'm not able to log in through any method. As a last resort I took customer support who suggested the option of remote activation lock removal, and despite having the original bill with proof of ownership my request has been rejected. How do I activate my ipad. My money has been wasted. Apple should have emphasised more clearly about such things when we buy them. Also the salesmen should be clearly explaining it to buyers, specifically first time iOS users about it. And there should be early and better solution to such problems. Even the customer support no for my country India doesn't support all network, n I can't contact using the toll free number. I'm so sick of it all. Apple has been quite a disappointment for me.

Posted on Aug 12, 2021 12:01 PM

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Posted on Aug 12, 2021 3:13 PM

Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Turn off Activation Lock – Apple Support


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, you’ll not be able to defeat or bypass the Activation Lock. With documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple may be prepared to assist - otherwise they and nobody here will be able to help you.


If you have the necessary documentation, Apple have recently introduced a new portal though which you may be able to request release of an Activation Lock:

How to remove Activation Lock - Apple Support & start an Activation Lock support request.


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Question marked as Best reply

Aug 12, 2021 3:13 PM in response to shivani169

Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Turn off Activation Lock – Apple Support


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, you’ll not be able to defeat or bypass the Activation Lock. With documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple may be prepared to assist - otherwise they and nobody here will be able to help you.


If you have the necessary documentation, Apple have recently introduced a new portal though which you may be able to request release of an Activation Lock:

How to remove Activation Lock - Apple Support & start an Activation Lock support request.


Aug 12, 2021 12:21 PM in response to shivani169

Ids, passwords, and passcodes are there for a reason. If it were simple to get around or bypass them they wouldn’t be of much use would they? None of us here are Apple employees, just users like yourself. You can start by clicking the Get Support link at the top right of this screen. You will need to provide proof of ownership of the iPad.

Activation lock removal by apple support

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