Removing Carbonite

I am not using Carbonite any more but it still is trying to do things. The normal method of removing it requires an active Carbonite ID, which I no longer have. I have found old instructions referring to library/something. I have no idea how to get to "library" from my finder. Please help me remove Carbonite. It has a little lock up on the top bar which I think means it is version 1.x.

MacBook Pro 15", macOS 10.14

Posted on May 22, 2019 12:58 PM

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Question marked as Top-ranking reply

Posted on May 22, 2019 7:41 PM



Carbonite here are the instructions from their customer services dept—


remove Carbonite for Mac:


Restart your Computer.

Control click on Finder>Go> Go to Folder, copy and paste:

 /Library/Application Support/ 


Move the Carbonite folder to the Trash.


Control-click on the Application Support folder and click the Library folder.


Go to the Contextual Menu Items folder and move CarboniteCMM.bundle to the trash.


Go back to the /Library folder and go into the LaunchAgents folder.


Delete com.carbonite.launchd.carbonitealerts.plist and com.carbonite.launchd.carbonitestatus.plist.


Go back to the /Library folder, and to into LaunchDaemons.


Move com.carbonite.launchd.carbonitedaemon.plist to the trash.


Go back to the /Library folder, and to into PreferencePanes.


Move Carbonite.prefPane to the Trash.


Restart your computer again.

Empty your trash.


5 replies
Question marked as Top-ranking reply

May 22, 2019 7:41 PM in response to deblima



Carbonite here are the instructions from their customer services dept—


remove Carbonite for Mac:


Restart your Computer.

Control click on Finder>Go> Go to Folder, copy and paste:

 /Library/Application Support/ 


Move the Carbonite folder to the Trash.


Control-click on the Application Support folder and click the Library folder.


Go to the Contextual Menu Items folder and move CarboniteCMM.bundle to the trash.


Go back to the /Library folder and go into the LaunchAgents folder.


Delete com.carbonite.launchd.carbonitealerts.plist and com.carbonite.launchd.carbonitestatus.plist.


Go back to the /Library folder, and to into LaunchDaemons.


Move com.carbonite.launchd.carbonitedaemon.plist to the trash.


Go back to the /Library folder, and to into PreferencePanes.


Move Carbonite.prefPane to the Trash.


Restart your computer again.

Empty your trash.


May 22, 2019 1:18 PM in response to deblima

Basics for Uninstalling Software


Most OS X applications are completely self-contained "packages" that can be uninstalled by simply dragging the application to the Trash.  Applications may create preference files that are stored in the /Home/Library/Preferences/ folder.  Although they do nothing once you delete the associated application, they do take up some disk space.  If you want you can look for them at the above location and delete them, too.

Some applications may install an uninstaller program that can be used to remove the application. If you cannot find the uninstaller then you could download the freeware, Easy Find, to locate files that need to be removed. The places you need to search include:


  1. /Home/Library/Applications Support/ folder. Check if the application has created a folder then delete the folder that's in the Applications Support folder.
  2. Applications may install a startupitem or a LogIn item. StartupItems are usually installed in the /Library/StartupItems/ folder or the /Home/Library/StartupItems/ folder.  Login Items are set in the Users & Groups preferences. Open it in System Preferences, then click on the Login Items tab. Select the item from the list and click on the Delete [-] button to remove it.
  3. Some software use startup daemons or agents.  Look for them in /Library/LaunchAgents/ and /Library/LaunchDaemons/ or in /Home/Library/LaunchAgents/.


Some applications install a receipt in the /Library/Receipts/ folder.  Usually with the same name as the program or the developer.  The item generally has a ".pkg" extension.  Be sure you also delete this item as some programs use it to determine if it's already installed.


There are many utilities that can uninstall applications.  Here is a selection:



For more information visit The XLab FAQs and read the FAQ on removing software.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Removing Carbonite

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