2account log in on apple id

Question

Level 1

4 points

2account log in on apple id

i log in using my gmail id on my device and then somehow i add another hotmail id to device and i even verify the confirmation email to add account

then the software update came and it reset all data including apple id

now it is asking for hotmail id as inital loging id which i cannot recover even tho i have phone no.

now i am stuck my gmail id is showing its login to the device but cannot use to login in device

can customer support help me with this?

i have both email account / password used to login in device

iPhone 6s, iOS 11

Posted on May 23, 2019 10:48 PM

Reply

Answer 1

Best reply

Eco-Kateables

Level 3

502 points

May 23, 2019 11:08 PM in response to sonam12330

It may be best to Contact Apple Support to untangle the Apple ID email issue.

It sounds like your Apple ID was a @gmail.com and was then changed to @hotmail.com, but we're not sure fi the device has registered the Apple ID name?

What happens when you try to log into appleid.apple.com with both your @gmail.com and @hotmail.com?

If you'd like help from Apple Support, head to https://getsupport.apple.com

Reply

Answer 2

Eric Root

Level 10

684,177 points

May 24, 2019 6:21 AM in response to sonam12330

What happens when you try to log in using the gmail ID? What about the hotmail ID can't you recover? Which ID did you use when you originally set up the phone?

Reply

2account log in on apple id

Similar questions