Cannot access my computer SOS

Hello! Today I was updating the Mac OS on my MacBook Pro (Lana Kulbashna Mac Book Pro 13)retina late 2013 and it ended up with an error thus I had to reinstall the os in a recovery mode. But I have the firmware password on my disk which I do not remember. So the only option I could use to somehow recover my computer was to erase it from the “Find my Mac”. So I did. And after erasing it asked to enter the 6 didgit pin lock code which was produced during the erasing process. I thought this one was for a one time usage only, as it was all the previous times before when I had to access to the Apple ID on different devices. But it turned out that this only code can actually launch my MacBook. And I did not write it down of course, it was not mentioned to save it anywhere. I tried to erase the computer from the iCloud hope it will help to skip the password but it also did not work. All the information I have is that activating code was generated on the 24th May 2019 08:52 PDT. Do you have it mentioned in your system? Thanks for considering my request

MacBook Pro Retina

Posted on May 24, 2019 11:24 AM

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Question marked as Top-ranking reply

Posted on Jun 6, 2019 6:46 PM

Hi lanakulbashna,


We are merely Apple product users; we don't represent Apple themselves. Unfortunately, if you don't remember your system lock PIN, you'll need to take your Mac to the nearest Apple Store or Apple Authorized Service Provider in order to get it unlocked. You can locate the nearest one via this link: https://locate.apple.com

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Question marked as Top-ranking reply

Jun 6, 2019 6:46 PM in response to lanakulbashna

Hi lanakulbashna,


We are merely Apple product users; we don't represent Apple themselves. Unfortunately, if you don't remember your system lock PIN, you'll need to take your Mac to the nearest Apple Store or Apple Authorized Service Provider in order to get it unlocked. You can locate the nearest one via this link: https://locate.apple.com

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Cannot access my computer SOS

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