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cdorris03 Author

Level 1

5 points

support for restore

my phone will not restore and restart even after going to the site it suggest and trying to restart.

iPhone X, iOS 12

Posted on May 24, 2019 4:19 PM

Top-ranking reply

rcosta887

Level 4

3,604 points

Posted on May 24, 2019 4:44 PM

Were you able to get your iPhone X into Recovery Mode? You do this by quickly pressing and releasing up volume, then press and release down volume, then press and keep held down the power button until it shows you an iTunes icon on the iPhone X:

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

Once you do that you can plug it into a Windows computer or a Mac that has the latest iTunes open on the screen and then iTunes on the computer will give you a popup message asking to restore.

If you don't have a computer with the latest iTunes you'll need to find someone who does or have the Apple Store Genius Bar do this for free.

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support for restore

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