Safari 12.1.1 stops downloading pages after 4-5 web sites

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Level 1

4 points

Safari 12.1.1 stops downloading pages after 4-5 web sites

I have a MacBook Pro (Retina, 15-inch, Mid 2015) with 2.5 GHz Intel Core i7 and 16 GB 1600 MHz DDR3. Just recently Safari began acting strangely. After 4-5 different web pages, the next page will not load. The load bar starts, goes about 15% across and hangs. Nothing seems to function then. I restart and try again, same thing. 4-5 pages work normally. Then, it hangs again. Restart, repeat. Very frustrating. I have no extensions loaded, no virus protection software loaded. I have an iPhoneXS and an iPadAir sharing accounts across devices. But still happens. I had to restart twice to get to this post. Any ideas?

MacBook Pro 15", macOS 10.14

Posted on May 26, 2019 7:44 AM

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Answer 1

Best reply

Eric Root

Level 10

684,045 points

May 26, 2019 2:16 PM in response to bugsortega

You have adware installed.

Run EtreCheck again.

In the Sidebar, click the Security button.

Locate and remove entries under Adware and Unsigned files.

Click the “Remove” button.

Post the full report in PasteBin and then post the link here.

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Answer 2

Eric Root

Level 10

684,045 points

May 26, 2019 7:56 AM in response to bugsortega

Try setting up another admin user account to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.

Isolating an issue by using another user account

Safe Mode - About

If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply Pastebin

Etrecheck – System Information

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Answer 3

bugsortega Author

Level 1

4 points

May 26, 2019 11:57 AM in response to Eric Root

Wilco. Tried the new admin account. Same thing happened. When I relogged into the computer to do some work, I was editing a MS Word for MAC document version 16.25 (19051201). When I logged into Safari to email the file, Safari hung up again. Same situation but this time no previous web pages at all. I restarted the computer and now I'm in this site sending this post. I will try the Safe Mode option in little while. But the admin account changed nothing.

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Answer 4

bugsortega Author

Level 1

4 points

May 26, 2019 1:23 PM in response to bugsortega

Tried Safe Mode again. Now I've gone through 20 web page downloads with the only odd behavior being that the Tab menus are altered colors. They are grey with black highlight that adds the "close X box" on the tab with mouse over. The Black highlights blinks and changes shape slightly with mouse over also.

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Answer 5

bugsortega Author

Level 1

4 points

May 26, 2019 1:58 PM in response to bugsortega

EtreCheck version: 5.2 (5029)

Report generated: 2019-05-26 15:38:58

Download EtreCheck from https://etrecheck.com

Runtime: 1:36

Performance: Excellent

Sandbox: Enabled

Full drive access: Disabled

Problem: Apps are crashing

Description:

Safari 12.1.1 stops loading pages after a while. Safe mode may have f

ixed it.

Major Issues:

Anything that appears on this list needs immediate attention.

Adware - Adware detected.

Unsigned files - There are unsigned software files installed that could be adware and should be reviewed.

Minor Issues:

These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.

Heavy I/O usage - Your system is under heavy I/O use. This will reduce your performance.

32-bit Apps - This machine has 32-bits apps will not work after macOS 10.14 “Mojave”.

Limited drive access - More information may be available with Full Drive Access.

Hardware Information:

MacBook Pro (Retina, 15-inch, Mid 2015)

MacBook Pro Model: MacBookPro11,5

1 2.5 GHz Intel Core i7 (i7-4870HQ) CPU: 4-core

16 GB RAM - Not upgradeable

BANK 0/DIMM0 - 8 GB DDR3 1600 ok

BANK 1/DIMM0 - 8 GB DDR3 1600 ok

Battery: Health = Normal - Cycle count = 114

Video Information:

AMD Radeon R9 M370X - VRAM: 2 GB

Intel Iris Pro - VRAM: 1536 MB

Color LCD 2880 x 1800

Drives:

disk0 - APPLE SSD SM0512G 500.28 GB (Solid State - TRIM: Yes)

Internal PCI 8.0 GT/s x4 Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 [APFS Container] 500.07 GB

disk1 [APFS Virtual drive] 500.07 GB (Shared by 4 volumes)

disk1s1 - Macintosh HD (APFS) (Shared - 376.63 GB used)

disk1s2 - Preboot (APFS) [APFS Preboot] (Shared)

disk1s3 - Recovery (APFS) [Recovery] (Shared)

disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used)

Mounted Volumes:

disk1s1 - Macintosh HD 500.07 GB (121.65 GB free)

APFS

Mount point: /

Encrypted

disk1s4 - VM [APFS VM] (Shared - 1.07 GB used)

APFS

Mount point: /private/var/vm

Network:

Interface en4: Thunderbolt Ethernet

Proxies: SOCKS

Interface en8: iPhone 4

Proxies: SOCKS

Interface en7: iPhone 3

Proxies: SOCKS

Interface en6: iPhone 2

Proxies: SOCKS

Interface en5: iPhone

Proxies: SOCKS

Interface en0: Wi-Fi

802.11 a/b/g/n/ac

Proxies: SOCKS

Interface en9: iPhone 5

Proxies: SOCKS

Interface en3: Bluetooth PAN

Proxies: SOCKS

Interface bridge0: Thunderbolt Bridge

Proxies: SOCKS

System Software:

macOS Mojave 10.14.5 (18F132)

Time since boot: Less than an hour

Notifications:

Notifications not available without Full Drive Access.

Security:

Gatekeeper: Enabled

System Integrity Protection: Enabled

Adware:

Launchd: /Library/LaunchDaemons/com.DigitalDataSearchDaemon.plist

Reason: Adware pattern match

Executable: /Library/Application Support/com.DigitalDataSearchDaemon/DigitalDataSearch r

Launchd: ~/Library/LaunchAgents/com.DigitalDataSearch.plist

Reason: Adware pattern match

Executable: ~/Library/Application Support/com.DigitalDataSearch/DigitalDataSearch r

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Answer 6

bugsortega Author

Level 1

4 points

May 26, 2019 7:29 PM in response to Eric Root

EtreCheck version: 5.2 (5029)

Report generated: 2019-05-26 21:27:46

Download EtreCheck from https://etrecheck.com

Runtime: 1:30

Performance: Excellent

Sandbox: Enabled

Full drive access: Disabled

Problem: Apps are crashing

Description:

Safari 12.1.1 hanging up. Adware & unsigned files on first Etre run.

Recheck after removal.

Major Issues:

Anything that appears on this list needs immediate attention.

Adware - Adware detected.

Minor Issues:

These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.

Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed.

Heavy I/O usage - Your system is under heavy I/O use. This will reduce your performance.

32-bit Apps - This machine has 32-bits apps will not work after macOS 10.14 “Mojave”.

Limited drive access - More information may be available with Full Drive Access.

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Answer 7

bugsortega Author

Level 1

4 points

May 26, 2019 7:31 PM in response to bugsortega

When i click on the "remove" adware button, i can't find the adware files any longer. I deleted them in the trash. But the recheck finds one of them. I'll try Safari browsing to see if this is now fixed.

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Answer 8

Eric Root

Level 10

684,045 points

May 26, 2019 7:45 PM in response to bugsortega

If not, try downloading this program which was written by Thomas R, a long time poster. The program will search for malware/adware The program will do the work for you which makes it easy. It may be necessary to run more than one scan. After running the scans, restart the computer.

Malwarebytes Anti-Malware for Mac 10.10 and later

Malwarebytes uninstall

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Answer 9

bugsortega Author

Level 1

4 points

May 26, 2019 12:53 PM in response to Eric Root

Tried Safe Mode. No success. Tried to relog in after Safe Mode to post - post would not go either. 3rd restart successful now.

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Answer 10

Eric Root

Level 10

684,045 points

May 26, 2019 1:45 PM in response to bugsortega

Are you running any anti-virus programs? It may not help, but try running/posting the Etrecheck report.

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Answer 11

bugsortega Author

Level 1

4 points

May 26, 2019 1:57 PM in response to Eric Root

No anti-virus that I know of. Now with reboot - back to Safari hang ups. Etrecheck says I have adware and unsigned files. Will follow this with the download.

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