Would like a refund for Amazon Music

Hi I would like a refund for amazon music I was told it was a free trial but I’ve been charged I would also like to do the same with amazon video that was also meant to be a free trial but again I have been charged thanks



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iPhone 6s, iOS 12

Posted on May 26, 2019 2:54 PM

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2 replies

May 26, 2019 3:01 PM in response to Kappy

After a free trial you are automatically subscribed unless you cancel it. The first thing to do is to cancel the subscriptions so that there are not further charges. Please see:


Manage your Apple Music subscription - Apple Support


View, change, or cancel your subscriptions - Apple Support


As to refunds, strictly speaking all purchases are final (after all, you can't very well return them): please see this page for information on requesting a refund: Request a refund for an App Store or iTunes Store purchase - Apple Support

However Apple have been known to be sympathetic in cases of actual error (though I don't know whether failing to read the documentation would be acceptd); it's possible that they may allow you a refund as a one-off concession: but please be aware that they are under no obligation to do so: go to iTunes Store - Contact Us - Apple Support

Alternatively go to the page suggested in the Help page linked to above: Report a Problem

May 26, 2019 2:59 PM in response to chantelle260

Apple does not sell Amazon Music. Go to Amazon.com to resolve the problem.


For Apple Music see:


Manage your Apple Music subscription - Apple Support

Apple Music - Apple Support

View, change or cancel your subscriptions - Apple Support.

To request a refund for a charge you don't recognize, check your purchase history and follow the steps below.


FYI: These are user-only forums. Apple is not here. Thank you for your understanding and support.

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Would like a refund for Amazon Music

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