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Hi I would like a refund for amazon music I was told it was a free trial but I’ve been charged I would also like to do the same with amazon video that was also meant to be a free trial but again I have been charged thanks
[Re-Titled by Host]
iPhone 6s, iOS 12
After a free trial you are automatically subscribed unless you cancel it. The first thing to do is to cancel the subscriptions so that there are not further charges. Please see:
Manage your Apple Music subscription - Apple Support
View, change, or cancel your subscriptions - Apple Support
As to refunds, strictly speaking all purchases are final (after all, you can't very well return them): please see this page for information on requesting a refund: Request a refund for an App Store or iTunes Store purchase - Apple Support
However Apple have been known to be sympathetic in cases of actual error (though I don't know whether failing to read the documentation would be acceptd); it's possible that they may allow you a refund as a one-off concession: but please be aware that they are under no obligation to do so: go to iTunes Store - Contact Us - Apple Support
Alternatively go to the page suggested in the Help page linked to above: Report a Problem
After a free trial you are automatically subscribed unless you cancel it. The first thing to do is to cancel the subscriptions so that there are not further charges. Please see:
Manage your Apple Music subscription - Apple Support
View, change, or cancel your subscriptions - Apple Support
As to refunds, strictly speaking all purchases are final (after all, you can't very well return them): please see this page for information on requesting a refund: Request a refund for an App Store or iTunes Store purchase - Apple Support
However Apple have been known to be sympathetic in cases of actual error (though I don't know whether failing to read the documentation would be acceptd); it's possible that they may allow you a refund as a one-off concession: but please be aware that they are under no obligation to do so: go to iTunes Store - Contact Us - Apple Support
Alternatively go to the page suggested in the Help page linked to above: Report a Problem
Apple does not sell Amazon Music. Go to Amazon.com to resolve the problem.
For Apple Music see:
Manage your Apple Music subscription - Apple Support
View, change or cancel your subscriptions - Apple Support.
FYI: These are user-only forums. Apple is not here. Thank you for your understanding and support.
Would like a refund for Amazon Music
