You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
💡 Did you know?
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
While updating to iOS 12.3.1 from 12.2 in my iPhone 8 via iTunes, it has become frozen at the apple logo screen on reboot. have tried hard resetting and connecting to iTunes to restore but same problem.
Not Happy with apple updates recently
Any ideas?
iPhone 8, iOS 12
Heya Blokart,
I can see you're not too pleased with the update over wifi. I can see it would be frustrating having a great iPhone get stuck doing an update on the Apple logo.
With your iPhone 8, can you try a force restart to see if we get anything happening on the screen. It can be tricky. You can try following along with this Youtube video: https://youtu.be/WDkPaI7Ecig?t=18
It's press the Volume Up button and let go quickly, Press the volume down button and let go quickly, and press and hold the side power button for 10-15 seconds.
It may take a few goes, but if you're still not having any luck let's grab a computer with itunes.
When you've opened iTunes, make sure it's up-to-date first - https://www.apple.com/itunes/
We're going to try and get your iPhone into recovery mode so that itunes will recognise the iPhone.
Hold down the side power button and keep holding it down while you connect your iPhone to the computer. Hold it down for about 30 seconds or so.
I'm hoping a dialogue box will pop up in iTunes that says, "There is a problem with your iPhone that requires it to be restored or updated" we want to try updating if possible.
Heya Blokart,
I can see you're not too pleased with the update over wifi. I can see it would be frustrating having a great iPhone get stuck doing an update on the Apple logo.
With your iPhone 8, can you try a force restart to see if we get anything happening on the screen. It can be tricky. You can try following along with this Youtube video: https://youtu.be/WDkPaI7Ecig?t=18
It's press the Volume Up button and let go quickly, Press the volume down button and let go quickly, and press and hold the side power button for 10-15 seconds.
It may take a few goes, but if you're still not having any luck let's grab a computer with itunes.
When you've opened iTunes, make sure it's up-to-date first - https://www.apple.com/itunes/
We're going to try and get your iPhone into recovery mode so that itunes will recognise the iPhone.
Hold down the side power button and keep holding it down while you connect your iPhone to the computer. Hold it down for about 30 seconds or so.
I'm hoping a dialogue box will pop up in iTunes that says, "There is a problem with your iPhone that requires it to be restored or updated" we want to try updating if possible.
Go settings. General> reset > reset all settings. Then retry.
if you had read what i said, the phone is stuck at the apple logo
Ok call Apple support. Have a good day.
ios 12.3.1 update FAIL
