Possible Phone scam

My father (who is 80 years old) received a phone call tonight telling him his iCloud has been breached and they asked him to call them back. I told him I was certain it was a scam, but he is concerned about it. He didn’t give them any info. He wants to report it. Should he email or call and to what email address or phone number? Thank you.

Posted on May 27, 2019 4:45 PM

Similar questions

My dad keeps getting messages saying his iCloud account has been compromised My dad keeps getting automated messages from "Apple support" saying his iCloud account has been compromised. He should either press #1 or call back on a "toll free" number ***-8257. Is this legit? [Edited by Moderator]
354 3
iPhone Phishing Scam Involving Control Center Settings? My mother-in-law was called by one of the scammers who spoofs the Apple tech support number. She wasn't aware of the scam and believed the call was official when caller ID showed Apple's contact information, so she took the call. The caller followed the usual script: there's been a security breach, we think your account has been affected, do you know anyone in Ohio who has accessed your accounts, etc... He then asked if she had a computer or iPad available (I believe this is the part when they generally ask for accounts/passwords), and when she said that she did not, he gave her step-by-step instructions for activating "Access Within Apps" on the Control Center on her phone (Settings>Control Center>Access Within Apps). The caller had not yet asked about accounts, usernames, passwords, or even her name, so unless there is some weird Control Center vulnerability of which I am unaware, this sounds like a last-minute bailout to me. Has anyone heard of something similar? I don't think she's at risk, but I would rather be safe than sorry. She knows not to answer the phone when this inevitably happens again... Thanks.
793 1
Scam text My Mother-in-law unfortunately clicked on the “suspicious activity” link and entered her DOB and address, possibly other stuff but no bank details. What should she do?
270 1

1 reply

stedman1

Level 10

264,442 points

May 27, 2019 4:47 PM in response to kyriene

Such calls are scams from criminals trying to steal personal and financial information. Hang up on them.

Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Possible Phone scam

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up