You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

itunes update how to download without error on PC

Hi All,


Trying to download update iTunes64Setup.exe and we keep getting this message:

"There is a problem with this Window Installer package. A program required for this install to complete could not be run.


Has anyone else received this error message? If so, can you help with how you got this update to work.


www.apple.com/itunes/download/win64


Windows, Windows 10

Posted on May 28, 2019 1:08 AM

Reply
Question marked as Top-ranking reply

Posted on May 28, 2019 7:40 AM

When I last ran into this problem I had to uninstall and reinstall iTunes outlined here. https://support.apple.com/en-us/HT204275


As I was uninstalling one of the programs kept giving me an error message and would not uninstall. I had to use the Windows Utility outlined in this article https://support.apple.com/en-us/HT205788


Once all the programs had been uninstalled I was able to reinstall iTunes.

2 replies
Question marked as Top-ranking reply

May 28, 2019 7:40 AM in response to BlueLola

When I last ran into this problem I had to uninstall and reinstall iTunes outlined here. https://support.apple.com/en-us/HT204275


As I was uninstalling one of the programs kept giving me an error message and would not uninstall. I had to use the Windows Utility outlined in this article https://support.apple.com/en-us/HT205788


Once all the programs had been uninstalled I was able to reinstall iTunes.

May 28, 2019 8:43 AM in response to BlueLola


That error is usually caused by a sticky copy of Apple Software Update.


Try repairing Apple Software Update from the Programs and Features control panel, then uninstall it before trying to reinstall iTunes. If it won't repair try the Microsoft troubleshooting utility mentioned in note 1 of the following guide. If it still won't uninstall you can remove all Apple components that will uninstall then use the steps in Install missing components to install everything apart from Apple Software Update.



For general advice see Troubleshooting issues with iTunes for Windows updates.



The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. When reinstalling right click on the downloaded setup file and use run as administrator. It may also help to temporarily disable any non-Microsoft anti-virus.


Review the other boxes and the list of support documents further down the page in case one of them applies.


The further information area has direct links to the current and recent builds in case you have problems downloading, or want to revert to an older version if the current one won't work properly for you at the moment. Links to the most recent builds are now at the bottom of the page.



Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.



tt2

itunes update how to download without error on PC

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.