iOS 12.3.1 problems on iPhone 6plus

Question

Level 1

12 points

iOS 12.3.1 problems on iPhone 6plus

I updated my iPhone 6 plus to iOS 12.3 and since then my phones battery severely drains, runs really slowly and worst of all keeps rebooting. I then updated to iOS 12.3.1 thinking there would be a fix in the update and now my phone just constantly reboots with the apple logo appearing to flash on the screen.

The phone will now only work if I plug in the charger - without the charger it just keeps trying to reboot.

I have read online there are issues with iOS 12.3 / 12.3.1 on the 6 / 6plus models but nothing to help fix the problem.

Any ideas?

iPhone 6 Plus, iOS 12

Posted on May 28, 2019 4:56 AM

Reply

Answer 1

Best reply

sergekills

Level 7

33,251 points

May 28, 2019 5:00 AM in response to kpanchal

If it doesn't work without being connected to power, my guess is that the battery or the controller of it is failing.

Schedule an appointment at a Genius Bar or an Authorized Service Provider for diagnostics.

Reply

Answer 2

sergekills

Level 7

33,251 points

May 28, 2019 6:27 AM in response to kpanchal

Try to restore your iPhones, guys, in the recovery mode and set them up as new and see how it goes.

Here you will find out how to enter the recovery mode: If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

Don't forget to back up first.

Reply

Answer 3

kpanchal Author

Level 1

12 points

May 28, 2019 11:59 AM in response to sergekills

I've just tried to connect my iPhone to my Mac to do a back-up before restoring as you suggested. The iPhone just keeps rebooting when connected to my Mac - seems like it is not enough power to properly boot the iPhone.

If I then unplug and plug in the mains charger it then boots up and works as I said earlier. But this doesn't help me with backing up the phone and doing a restore.

Any suggestions?

Reply

Answer 4

kpanchal Author

Level 1

12 points

May 29, 2019 7:07 AM in response to sergekills

That is what I have been trying but when I plug my iPhone to my MacBook Pro, it just keeps going into the reboot cycle with the Apple logo on the screen. Because it doesn't boot, the iPhone doesn't come up in iTunes.

The only way I can use the iPhone is when it is plugged into the mains charger or a power bank.

It seems as though the power sent from my MacBook Pro is not enough to boot it up

Thoughts?

Reply

Answer 5

mra53

Level 1

12 points

Jun 23, 2019 5:31 AM in response to kpanchal

I had an iPhone 6 that kept doing that but I had dropped it & it fell hard on my ceramic tile floor face down. I took it to my Apple store & they couldn’t fix it, told me I needed a new phone. Well it so happened there was a repair store a few doors down from the Apple store at the mall, so I went in. The guy fixed it for $50 and I didn’t have to buy a new phone!

Reply

Answer 6

sergekills

Level 7

33,251 points

May 29, 2019 7:01 AM in response to kpanchal

Backup to a computer using iTunes

How to back up your iPhone, iPad, and iPod touch - Apple Support

Reply

Answer 7

kpanchal Author

Level 1

12 points

May 28, 2019 5:39 AM in response to sergekills

Thanks for your reply. Could it not be something in iOS 12.3 / 12.3.1 given it only started doing this after I updated the software. I didn't have this issue on iOS 12.2.

Reply

Answer 8

swj27

Level 1

4 points

May 28, 2019 6:22 AM in response to kpanchal

I am having the same problem with my 6s

Reply

Answer 9

swj27

Level 1

4 points

May 28, 2019 6:38 AM in response to sergekills

Serge my phone has given up on restarting. I have an appointment with a Genius Bar but what can they do if this is an IOS related issue?

Reply

Answer 10

kpanchal Author

Level 1

12 points

May 29, 2019 6:59 AM in response to kpanchal

Any ideas anyone - not sure how I will back up my iPhone before I can do a restore

Want to avoid paying extra for iCloud storage just to do a back-up.

Thanks

Reply

Answer 11

sergekills

Level 7

33,251 points

May 29, 2019 7:09 AM in response to kpanchal

Do you have Apple Stores in your area?

Reply

Answer 12

kpanchal Author

Level 1

12 points

May 29, 2019 9:16 AM in response to sergekills

only 1 and it's not convenient to get to. I won't have the time to go until probably a week from now. So if I can do something to help before then that would be ideal.

Reply

Answer 13

suryin

Level 1

4 points

Jun 23, 2019 9:45 PM in response to kpanchal

and the thing is even when not using it the battery still drains

Reply

iOS 12.3.1 problems on iPhone 6plus

Similar questions